This is beyond unacceptable. US Mobile’s support team is a masterclass in incompetence, incapable of grasping even the most basic distinctions between words like NEW and DIFFERENT—a level of ineptitude that would be laughable if it weren’t so infuriating. Nowhere on their site do they state the critical requirement: that you need an Apple ID that has never been associated with an Apple Watch before. Yet their so-called “support” insists that this information is clearly outlined here (https://www.usmobile.com/apple-watch-cellular-plan). Spoiler: it isn’t. The page merely states you need a different Apple ID and number than your phone—not a brand new one. This isn’t just bad service; it’s outright misinformation. I wasted time, patience, and trust in a company that clearly doesn’t care about accuracy or its customers. Avoid them at all costs.