US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,595 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Review: Hackshift360 Saved Me from Crypto Scammers”

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Posted 4 days ago

“The expertise displayed by the Hackshift360 made me give them a 5/5 rating. They made a difference after several failed attempts from few people”

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Posted 1 month ago

“Amazing User Interface”

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Posted 2 months ago

“Excellent customer service by Akhar Hussain(sp) who spent quality time with me to interface the internet drop, walking me thru necessary steps for reconnection. His brilliant maneuver reconnected the internet without hesitation.”

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Posted 3 months ago

“Couldn’t be happier with our experience with USMobile. The migration pricess from our previous carrier was simple and fast via the app. I just upgraded to the iPhone 16 and completed the eSIM transfer in a couple of minutes, again via the app. Same reliability as Verizon at a fraction of the cost with processes that just work.”

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Posted 7 months ago

“US Mobile has consistently provided excellent service and competitive pricing. Their network coverage is impressive, and their customer support team is always helpful and efficient. I highly recommend US Mobile to anyone seeking a reliable and affordable mobile provider.”

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Posted 7 months ago

“Need to recognize Basim for outstanding customer service. He was very very patient-pleasant-polite-helpfull. He set up my service-we tested it & made sure all was well.He genuinely-honestly- truthfully cared about helping me. Can t remember the last time I received such personal great service like i experienced with Basim. Hope -want to speak to him again it I need help.”

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Posted 8 months ago

“Overall very favorably impressed by US Mobile. I initially signed up for the Unlimited Starter plan. The data speeds were outstanding (Verizon 5G infrastructure) as was the reliability. So much so that I no longer need my Xfinity ISP. I decided to upgrade to Unlimited Premium after a few months. The CSR who helped me (Saad Ahmed - he gave me permission to use his name), went above and beyond to help me upgrade my plan and provide full credit for what I had already purchased. No more data cap anxiety. Another positive is fairly short wait times to talk to a live agent (< 3 minutes) and the first-level CSRs were quite knowledgeable in both instances I called and were able to quickly and competently handle my inquiries. I've dealt with numerous mobile carriers (big and small) over the years and US Mobile was first rate. Two thumbs up!”

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Posted 11 months ago

“Merchant was great! Second review not sure first went through, but we had 3 lines transferred from major company and so far so good. Merchant had to do little troubleshooting with one of lines but he handled it Coolly and calmly. He made it easy - thanks a bunch:)also received free started SIM card as stated and 1 month free. Totally satisfied with initial process.”

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Posted 11 months ago

“Have to give big thanks to the customer rep named, Merchant! We switched 3 lines, kept same number and was pretty easy with his help. We had small issue with one phone, but he navigated me calmly through few steps, and all was well. He was kind, communicated clearly, and walked me right through the troubleshooting smoothly. When I needed to be called back quickly, he was right there calling on time. Signed up for the one month free, got free SIM cards also, and thereafter enrolled in the light 1G data, plan for $6 a Month when pay in full $72. First time transfer to a prepaid phone from the big carriers, and so far so good!”

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Posted 11 months ago

“Great prices, even better customer service. Their online chat support always responds within 15 seconds, day or night. Support always has the correct answers and is able to take care of any issues. Never have I had such a responsive and well managed provider. A+++++”

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Posted 11 months ago

“Every time I’ve called the customer service number to get help I have had an excellent experience. I do not dread calling or making changes if needed, because customer service agents who help are always knowledgeable and willing to work and resolve the issue while you’re on the phone. I just called to consolidate my billing dates for each line to auto renew on the same date with the same credit card. Mr. Syed Ihsaan Kazmi Was my customer service representative and he pretty much set the example for how Customer Service should operate. He was professional, courteous, he listened to my explanation without interrupting, he explained what he was going to do, asked if I would mind being placed on hold, checked back in with me regularly perhaps every two or three minutes with continuing updates, and then double checked everything to make sure that it was working properly and stayed on the phone while I checked on my end. Really, this is what Customer Service should strive for. If US Mobile reads this, please recognize Syed. Maybe even use his interactions as examples for training to other Customer Service representatives. This type of Customer Service is what continues to impress me about US Mobile and why I recommend it to everyone with a cell phone whenever the opportunity arises.”

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Posted 11 months ago

“Joshua went above and beyond to explain the different types of phone plans as well as help me turn on Wi-Fi calling and troubleshoot my data speed issue”

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Posted 1 year ago

“Nobel was great @ US Mobile technical support”

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Posted 1 year ago

“I spoke Shan Ali for over a hour and a half. This young man was very patient and knowledgeable. If he was frustrated at any time I never noticed. He has to repeat himself number times due to a health issue I have with my ears. I never told him this. We would get disconnected and he never failed to call me back until my issue was resolved. I'd like to say thank you to him again. It's hard to find good customer service anywhere now days.”

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Posted 1 year ago

“Nobel was the best customer support I could ever have”

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Posted 1 year ago

“NOBEL, is a very good agent. Love my new plan! John G.”

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Posted 1 year ago

“Our representive Nobel was made the experience 5 stars. His patience is 2nd to none, he walked us through verification, and assisted us in selecting the best service plan for our individual needs. Nobel is a huge asset to your company because people make the difference, there will never be a real substitute for personal service by another human being!”

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Posted 1 year ago

“I called in to port all my five line out because of the horrible experience with a chat person just to fix my darn DATA but as soon as i was connected to wonderful Bakhtawar, she had my service up and running in no time. never have I ever heard such a soothing voice before... Bless you my dear,, you are wonderful and you have made me like us mobile. you have been brought up well by your parents and i'm sure you have been trained well by your amazing manager. Love you xx”

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Posted 1 year ago

“Awesome job getting my e-sim up and running, really appreciate it. Thank you, Nobel!”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,595 reviews