US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,624 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,624 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To say I love US Mobile is an understatement. From the moment I purchased my SIM cards, I was welcomed by an onboarding specialist who personally reached out to me via email. While every US Mobile plan offers incredible value for the price, what truly sets the company apart is its outstanding customer support. I have never been given the runaround or told I needed to be “transferred to another department.” Every representative I’ve interacted with has been patient, knowledgeable, and committed to resolving my questions and concerns the first time instead of making me reconnect with them about the same issue the next day. They don’t end the conversation until you’re confident your issue has been fully addressed. Recently, I helped a family member port their number to US Mobile. When the port request failed, I contacted support through online chat. The agent stayed with me throughout the entire process, and I never felt rushed. We spent considerable time exploring every possible solution to complete the transfer. Ultimately, the issue turned out to be with the previous carrier, which refused to release the number. Even though the problem wasn’t on US Mobile’s end, the representative clearly explained what information I needed to obtain from the other provider to resolve it. If you’re looking for a reliable and affordable cell phone plan backed by exceptional customer service, I highly recommend US Mobile. In my opinion, it’s the GOAT of the wireless industry!”

Helpful Report

Posted 3 weeks ago

“I’ve been with US Mobile for about three years now, and overall I’ve been very happy with the service. The biggest standout is the ability to switch between all three major networks and use whichever one works best where I’m traveling. The multi-network option is genuinely useful and something I wish more carriers offered. Customer service has been solid. I’ve only had one real issue—a transfer that got stuck—which took a few days to resolve, but it was resolved, and support stayed responsive throughout the process. I do have mixed feelings about a couple of recent changes. The switch from true annual plans (365 days) to a 30-day cycle labeled as “annual” feels unnecessary and a bit less customer-friendly. I’d also love to see phone manufacturers catch up and allow more than two active eSIMs at once, because US Mobile’s flexibility really deserves better hardware support. One small, admittedly cosmetic note: I really loved the blue app icon. The return to the white one was a downgrade for me, and I’d be thrilled if the blue icon made a comeback. All that said, US Mobile continues to be one of the most flexible and traveler-friendly carriers out there, and I still recommend them—especially if coverage consistency across different regions matters to you.”

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Posted 1 month ago

“Alfred and Jessica chose honesty over assumptions. They used this service for phone transparency. WhatsApp account access was explained. Facebook security checks were done calmly. Their iPhone settings were reviewed. Both partners agreed to every step. No secret surveillance occurred. Alfred felt relieved. Jessica felt more confident. A mature solution for couples.”

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Posted 1 month ago

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Posted 1 month ago

“I had to cancel an old line in order to add a new one. The chat assistant, Shahmeer, was extremely helpful, checked to see if I only needed a new plan, and took care of the line deactivation immediately. Once again, great customer service from US Mobile. The prices and services are great, as well. Month to month or for a discounted annual rate with a ton of options to customize your plan to what you do or don't need. Thanks!”

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Posted 1 month ago

“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about Shaw, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust Shaw — they don’t just solve problems, they help you find peace of mind again.”

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Posted 2 months ago

“The best customer service I have ever had. I previously dealt with a big name company and never did I feel like a valued customer. Now I know I am important, thank you US Mobile! Today the rep who assisted me with some account and service changes was like a breath of fresh air. Solved my issues and left me delighted. Would recommend US Mobile every time!”

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Posted 2 months ago

“My interaction with SHAW went well. I needed some clarity on an online financial matter, and they provided straightforward information that made my next steps much easier to figure out.”

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Posted 3 months ago

“They guided me with patience and compassion.”

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Posted 6 months ago

“They turned my stress into total relief.”

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Posted 6 months ago

“They made me feel welcome from the first moment.”

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Posted 6 months ago

“Recovered from a £112K scam thanks to HackingProTeam”

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Posted 7 months ago

“5-star protection, 100% satisfaction! - Thanks, HACKINGPROTEAM!”

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Posted 7 months ago

“A Lifesaver When I Needed It Most @hackingproteam”

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Posted 8 months ago

“Take the Truth on Here.”

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Posted 9 months ago

“I'll older and have a hard time with new tech. But your workers helped me through the process. Each and every one was awesome ! Totally satisfied that I switched. And big thank you to Saud ! Thanks for your patience.”

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Posted 10 months ago

“Amazing User Interface”

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Posted 1 year ago

“Excellent customer service by Akhar Hussain(sp) who spent quality time with me to interface the internet drop, walking me thru necessary steps for reconnection. His brilliant maneuver reconnected the internet without hesitation.”

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Posted 1 year ago

“Couldn’t be happier with our experience with USMobile. The migration pricess from our previous carrier was simple and fast via the app. I just upgraded to the iPhone 16 and completed the eSIM transfer in a couple of minutes, again via the app. Same reliability as Verizon at a fraction of the cost with processes that just work.”

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Posted 1 year ago

“US Mobile has consistently provided excellent service and competitive pricing. Their network coverage is impressive, and their customer support team is always helpful and efficient. I highly recommend US Mobile to anyone seeking a reliable and affordable mobile provider.”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,624 reviews