US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.75

4.8 Rating 2,620 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to cancel an old line in order to add a new one. The chat assistant, Shahmeer, was extremely helpful, checked to see if I only needed a new plan, and took care of the line deactivation immediately. Once again, great customer service from US Mobile. The prices and services are great, as well. Month to month or for a discounted annual rate with a ton of options to customize your plan to what you do or don't need. Thanks!”

Helpful Report

Posted 1 day ago

“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about Shaw, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust Shaw — they don’t just solve problems, they help you find peace of mind again.”

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Posted 1 month ago

“The best customer service I have ever had. I previously dealt with a big name company and never did I feel like a valued customer. Now I know I am important, thank you US Mobile! Today the rep who assisted me with some account and service changes was like a breath of fresh air. Solved my issues and left me delighted. Would recommend US Mobile every time!”

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Posted 1 month ago

“My interaction with SHAW went well. I needed some clarity on an online financial matter, and they provided straightforward information that made my next steps much easier to figure out.”

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Posted 1 month ago

“They guided me with patience and compassion.”

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Posted 4 months ago

“They turned my stress into total relief.”

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Posted 5 months ago

“They made me feel welcome from the first moment.”

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Posted 5 months ago

“Recovered from a £112K scam thanks to HackingProTeam”

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Posted 5 months ago

“5-star protection, 100% satisfaction! - Thanks, HACKINGPROTEAM!”

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Posted 5 months ago

“A Lifesaver When I Needed It Most @hackingproteam”

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Posted 6 months ago

“Take the Truth on Here.”

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Posted 8 months ago

“I'll older and have a hard time with new tech. But your workers helped me through the process. Each and every one was awesome ! Totally satisfied that I switched. And big thank you to Saud ! Thanks for your patience.”

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Posted 8 months ago

“Amazing User Interface”

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Posted 11 months ago

“Excellent customer service by Akhar Hussain(sp) who spent quality time with me to interface the internet drop, walking me thru necessary steps for reconnection. His brilliant maneuver reconnected the internet without hesitation.”

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Posted 11 months ago

“Couldn’t be happier with our experience with USMobile. The migration pricess from our previous carrier was simple and fast via the app. I just upgraded to the iPhone 16 and completed the eSIM transfer in a couple of minutes, again via the app. Same reliability as Verizon at a fraction of the cost with processes that just work.”

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Posted 1 year ago

“US Mobile has consistently provided excellent service and competitive pricing. Their network coverage is impressive, and their customer support team is always helpful and efficient. I highly recommend US Mobile to anyone seeking a reliable and affordable mobile provider.”

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Posted 1 year ago

“Need to recognize Basim for outstanding customer service. He was very very patient-pleasant-polite-helpfull. He set up my service-we tested it & made sure all was well.He genuinely-honestly- truthfully cared about helping me. Can t remember the last time I received such personal great service like i experienced with Basim. Hope -want to speak to him again it I need help.”

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Posted 1 year ago

“Overall very favorably impressed by US Mobile. I initially signed up for the Unlimited Starter plan. The data speeds were outstanding (Verizon 5G infrastructure) as was the reliability. So much so that I no longer need my Xfinity ISP. I decided to upgrade to Unlimited Premium after a few months. The CSR who helped me (Saad Ahmed - he gave me permission to use his name), went above and beyond to help me upgrade my plan and provide full credit for what I had already purchased. No more data cap anxiety. Another positive is fairly short wait times to talk to a live agent (< 3 minutes) and the first-level CSRs were quite knowledgeable in both instances I called and were able to quickly and competently handle my inquiries. I've dealt with numerous mobile carriers (big and small) over the years and US Mobile was first rate. Two thumbs up!”

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Posted 1 year ago

“Merchant was great! Second review not sure first went through, but we had 3 lines transferred from major company and so far so good. Merchant had to do little troubleshooting with one of lines but he handled it Coolly and calmly. He made it easy - thanks a bunch:)also received free started SIM card as stated and 1 month free. Totally satisfied with initial process.”

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Posted 1 year ago

“Have to give big thanks to the customer rep named, Merchant! We switched 3 lines, kept same number and was pretty easy with his help. We had small issue with one phone, but he navigated me calmly through few steps, and all was well. He was kind, communicated clearly, and walked me right through the troubleshooting smoothly. When I needed to be called back quickly, he was right there calling on time. Signed up for the one month free, got free SIM cards also, and thereafter enrolled in the light 1G data, plan for $6 a Month when pay in full $72. First time transfer to a prepaid phone from the big carriers, and so far so good!”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,620 reviews