US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.78

4.8 Rating 2,817 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,817 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customizable plans.”

Helpful Report

Posted 10 months ago

“Not bad service but you can get better value with other companies”

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Posted 3 years ago

“Omema, the agent that helped my was awesome!!! Omema was very patient and understanding. Omema patiently walked me through everything I need to do to resolve my problem. USMobile is a great company with extremely good service and extremely reasonable prices. I cannot recommend it higher, and if you ever have a problem ask for Omema. That way you will get the best service possible. Robert Pett.”

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Posted 3 years ago

“Hi, the last agent that I talked was extremely helpful, his name is Mukesh, but I talked to an array of people over chat and really this could have been solved earlier. Mukesh was able to correct an issue that was supposed to be corrected earlier. The company has to work on this a bit.”

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Posted 3 years ago

“Omema was such a pleasant helpful person! We need more people like her in customer service!!”

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Posted 3 years ago

“excellent service, Aaron Wylie helped me to transfer to a new plan, added multiple megabytes of data even in the interim period, before my new regular payment period and explained how to use it,and how to set it while outside and not to waste it while at home. Thanks to Aaron and to us mobile.”

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Posted 3 years ago

“Txt and calls work good but forget data. Their ludicrous speed is half that of Verizon. My wife is still on Verizon parent and her download is 21 Mbps. I'm on US Mobile and mine is 7 Mbps at best but during 90 percent of the day it's below .5 Mbps. I think it's due to deprioritization on Verizon towers thought they won't admit it. It's mostly unusable. Customer Service did their best but blamed it on network problems in my area but I know that isn't the case because I swapped the sim card with the wife and got the same results. 20 Mbps with her card in my phone and 4 Mbps with the US Mobile sim in her phone. These numbers were better only because these test were done at 4 AM. Like I said during the day the best I got on US Mobile was .67 Mbps.”

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Posted 4 years ago

“The service has been pretty good so far, although the data connection is not always real reliable. The $10 hotspot option is a great value to run my iPad when out mobile. Kind of disappointed with them because I wanted to know how much data I have used in the last three months to see if I am on a too big a plan, but they say no way to give me this info, only current billing cycle use. Poor and needs fixed.”

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Posted 4 years ago

“After I received the SIM card and installed it, it took an hour online from my desktop computer and CHAT to get through the process of changing my smartphone over to this carrier. Then the rep told me he got it set up but it wouldn't be operational until the next day. The next day I tried it and it wouldn't work. After a few hours I was able to make one call then it immediately stopped texts and calls from going through at all. I had to spend another hour on another CHAT with a rep to get it operational. He was great but it now takes 4 minutes for a simple text to go out. It takes several seconds for a call to connect, which is an eternity really. It uses up mobile data at an astounding rate. Just three minutes on the internet used up 100MB. You will have to order 2GB a month just to be on the internet for one hour a month. I haven't even tried voicemail yet. I am afraid what that will be like. But I did save almost half the price of what I was paying the old carrier. And customer service is very knowledgeable and happy to help every way they can.”

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Posted 4 years ago

“It's good, but network for internet very poor.”

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(Shahrukh Ahmed) - Posted 5 years ago

“Not happy with extra fees now being added.”

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(Hammad Ahmad) - Posted 5 years ago

“While the purchasing / service options are very flexible, the voice quality (clarity, call drops, etc), inability to send photos or attachments via SMS even to other US Mobile phones, and the data issues (slow speed, connectivity issues, and other problems) are something that keeps this service from being considered good and closer to borderline poor quality all around.. For the price, I suppose it may be considered acceptable. However, the data price is too high considering the issues we face so often.”

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(AbdulRafay Moeen) - Posted 5 years ago

“Fixed my data not flowing issue. Just an email fixed the problem in ~3h. But the problem was on their end, so I say "acceptable"”

Helpful Report

(Hammad Ahmad) - Posted 5 years ago

“flexible pricing and responsive customer service, but coverage is sometimes spotty”

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(Usman Israr) - Posted 5 years ago

“I don't think you read whole chat. Read it.”

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(Maryam Ayyaz) - Posted 5 years ago

“That's a weighted question. I was not satisfied with the pricing and service was frequently slow or unavailable.”

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(Shahmeer Shahzad) - Posted 5 years ago

“I liked how I could individualize my plan”

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(AbdulRafay Moeen) - Posted 5 years ago

“quick response customer service and cheap rates”

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(Maryam Ayyaz) - Posted 5 years ago

“I would be very interested in the service, but I require a provider that will connect to networks in Europe. Since US Mobile does not do this, I am not able to use it.”

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(Samina Tipu) - Posted 5 years ago

“I would like to see calls history every month.”

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(Rizwan Ahmed) - Posted 5 years ago

US Mobile is rated 4.8 based on 2,817 reviews