US Mobile have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.
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While every US Mobile plan offers incredible value for the price, what truly sets the company apart is its outstanding customer support.
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- Miriam
“
Aizaz Khattak Was my customer rep who helped me. He did a great job and resolved my complicated issue. I love Us Mobil! Great price for good service.
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- Thea B’ey
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The price is also pretty right.
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- Alyssa T.
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Very Disappointed – Constant Service Issues, No Resolution, and No Refund
I started using US Mobile in November 2024, and since then, I’ve never had more than 1–2 bars of service.
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- L K
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After 10 days I was ready to make the switch, but they said I couldn't replace my current annual plan with my old existing number without doing a partial refund and starting from scratch.
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- Ralph Helmuth
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With this and my history of problems with them, they refused to refund my plan even though I only had it for 1 week and the hotspot never worked.
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- Kyle Hadley
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I had a question about using my phone abroad with their Unlimited Premium Plan with a phone that was not esim compatible being able to make calls and use data. The service was outstanding. After a brief interaction with a bot, I was immediately switched to a customer representative that answered all my questions. I found out that the only thing I had to enable my phone outside the US was to switch on "International Roaming" on my phone.
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- Brian
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If you’re looking for a reliable and affordable cell phone plan backed by exceptional customer service, I highly recommend US Mobile.
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- Miriam
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I’ve been with US Mobile for about three years now, and overall I’ve been very happy with the service.
”
- KKenui
