US Mobile have a Customer Happiness Grade of A-. Customers love their prices and customer service but are unhappy with their refunds.
“
Aizaz Khattak Was my customer rep who helped me. He did a great job and resolved my complicated issue. I love Us Mobil! Great price for good service.
”
- Thea B’ey
“
The price is also pretty right.
”
- Alyssa T.
“
Alishba Arshad was so understanding and so helpful, she helped me just know everything would be ok. The customer service is really good and the price is reasonable also. I refer two my friends to US Mobile.
”
- Val
“
Very Disappointed – Constant Service Issues, No Resolution, and No Refund
I started using US Mobile in November 2024, and since then, I’ve never had more than 1–2 bars of service.
”
- L K
“
After 10 days I was ready to make the switch, but they said I couldn't replace my current annual plan with my old existing number without doing a partial refund and starting from scratch.
”
- Ralph Helmuth
“
With this and my history of problems with them, they refused to refund my plan even though I only had it for 1 week and the hotspot never worked.
”
- Kyle Hadley
“
The best customer service I have ever had. I previously dealt with a big name company and never did I feel like a valued customer. Now I know I am important, thank you US Mobile! Today the rep who assisted me with some account and service changes was like a breath of fresh air. Solved my issues and left me delighted. Would recommend US Mobile every time!
”
- Nina Petroff
“
US Mobile used to be good, now they dont respond in a timely manner to customer service needs
”
- Jerry
“
Does my service with US Mobile work the majority of the time? Yes.
”
- Chris
