US Mobile Reviews

4.8 Rating 2,819 Reviews
B-
Happiness Grade
Read US Mobile Reviews

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,\nFloor 2,\nNew York

US Mobile have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their returns process.

A

Price - Excellent

97.62%
Industry Average
Aizaz Khattak Was my customer rep who helped me. He did a great job and resolved my complicated issue. I love Us Mobil! Great price for good service.
- Thea B’ey
The price is also pretty right.
- Alyssa T.
Alishba Arshad was so understanding and so helpful, she helped me just know everything would be ok. The customer service is really good and the price is reasonable also. I refer two my friends to US Mobile.
- Val
B

Delivery - Fast

75.00%
Industry Average
Their time delivery of every job is accurate and services performed are untraceable to both the mirror or the origin which is what i enjoy about the team , also are their fees reasonable for someone who is set to get a positive result while hiring.
- Ethan V.
Customer service is excellent, the price is just right, and instant delivery to our phones happened immediately.
- BA2
Mohammed Aliyan found a minute flaw in my email Address which was blocking my every attempt to open a US Mobile account. He is one of the most professional, efficient, accomplished Customer Relations agents I have ever dealt with in my life! Without his help, I wouldn’t be a US Mobile customer: he’s brilliant at his job! The prices are excellent too, and the sim card delivery was fast.
- Sandra Steel
F

Returns Process - Difficult

0.00%
Industry Average
The returns are faster and easier.
- Kstone
B-

Refunds - Average

66.67%
Industry Average
Ahsan Ejaz helped us port our number to activate a new line as well as cancel an accidental account creation and get a refund.
- KC
Not only did she fix the problem, which involved a credit card charge refund, but she also called me back to make sure everything was working well.
- Robert Tinker
So I wanted to update my phone plan, and the system was having some difficulties with accepting that. I contacted the support through the chat and they were very helpful. Thanks to Omema for fixing my issue, and giving me a refund for an automatic payment that went through when I did not want it to.
- Anonymous
95.72%
Industry Average
I spoke Shan Ali for over a hour and a half. This young man was very patient and knowledgeable. If he was frustrated at any time I never noticed. He has to repeat himself number times due to a health issue I have with my ears. I never told him this. We would get disconnected and he never failed to call me back until my issue was resolved. I'd like to say thank you to him again. It's hard to find good customer service anywhere now days.
- Stephanie Kidd
US Mobile is such a wonderful services in USA 🇺🇸 & I appreciate that customers service which I got it from zimal ma’am she was so helpful, kind, & knowledgeable I am really thankful for her help.
- Sagar Gajbhiv
Our representive Nobel was made the experience 5 stars. His patience is 2nd to none, he walked us through verification, and assisted us in selecting the best service plan for our individual needs. Nobel is a huge asset to your company because people make the difference, there will never be a real substitute for personal service by another human being!
- Mary Kline