US Mobile have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.
“
Aizaz Khattak Was my customer rep who helped me. He did a great job and resolved my complicated issue. I love Us Mobil! Great price for good service.
”
- Thea B’ey
“
The price is also pretty right.
”
- Alyssa T.
“
Alishba Arshad was so understanding and so helpful, she helped me just know everything would be ok. The customer service is really good and the price is reasonable also. I refer two my friends to US Mobile.
”
- Val
“
Very Disappointed – Constant Service Issues, No Resolution, and No Refund
I started using US Mobile in November 2024, and since then, I’ve never had more than 1–2 bars of service.
”
- L K
“
After 10 days I was ready to make the switch, but they said I couldn't replace my current annual plan with my old existing number without doing a partial refund and starting from scratch.
”
- Ralph Helmuth
“
With this and my history of problems with them, they refused to refund my plan even though I only had it for 1 week and the hotspot never worked.
”
- Kyle Hadley
“
Alfred and Jessica chose honesty over assumptions.
They used this service for phone transparency.
WhatsApp account access was explained.
Facebook security checks were done calmly.
Their iPhone settings were reviewed.
Both partners agreed to every step.
No secret surveillance occurred.
Alfred felt relieved.
Jessica felt more confident.
A mature solution for couples.
”
- Bobby Newman
“
Alfred and Jessica chose honesty over assumptions.
They used this service for phone transparency.
WhatsApp account access was explained.
Facebook security checks were done calmly.
Their iPhone settings were reviewed.
Both partners agreed to every step.
No secret surveillance occurred.
Alfred felt relieved.
Jessica felt more confident.
A mature solution for couples.
”
- Bobby Newman
“
I had to cancel an old line in order to add a new one. The chat assistant, Shahmeer, was extremely helpful, checked to see if I only needed a new plan, and took care of the line deactivation immediately. Once again, great customer service from US Mobile. The prices and services are great, as well. Month to month or for a discounted annual rate with a ton of options to customize your plan to what you do or don't need. Thanks!
”
- Patrick
