US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,595 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t invest any money with them—I got scammed. Thankfully, I contacted COVSECLTD.COM and recovered my funds.”

Helpful Report

Posted 1 month ago

“This is beyond unacceptable. US Mobile’s support team is a masterclass in incompetence, incapable of grasping even the most basic distinctions between words like NEW and DIFFERENT—a level of ineptitude that would be laughable if it weren’t so infuriating. Nowhere on their site do they state the critical requirement: that you need an Apple ID that has never been associated with an Apple Watch before. Yet their so-called “support” insists that this information is clearly outlined here (https://www.usmobile.com/apple-watch-cellular-plan). Spoiler: it isn’t. The page merely states you need a different Apple ID and number than your phone—not a brand new one. This isn’t just bad service; it’s outright misinformation. I wasted time, patience, and trust in a company that clearly doesn’t care about accuracy or its customers. Avoid them at all costs.”

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Posted 1 month ago

“US Mobile: Customer Support Agents Overwhelmed, Leaving Customers Waiting I’ve had the same issue twice in one week trying to log in with two-step verification using email, and the experience has been infuriating. The customer support agent on chat was handling multiple customers simultaneously, which meant I had to wait several minutes for every single response. After spending over half an hour in a chat, the issue wasn’t even resolved. They ended up disabling two-step verification entirely because they didn’t know how to fix it. This level of service is unacceptable—forcing customers to endure long delays because representatives are stretched too thin is no way to handle support. US Mobile must hire more staff or reduce the number of customers per agent if they want to provide proper assistance. Until then, expect slow responses and unresolved issues.”

Helpful Report

Posted 2 months ago

“I am leaving this review because US Mobile’s customer service representative (Attiq) declined to provide any direct feedback channel and insisted that public forums were the only way to share my experience. I genuinely hope to update this review with a more positive rating and customer centric review after my concerns have been reviewed. The online interface for adding a new line is clean and user-friendly. I was able to request a number port from AT&T with minimal effort, and the transfer was completed within minutes. However, after activation, the system prompted me to install an eSIM—only for me to discover that my device was not eSIM compatible. There was no option presented at that point to order a Starter Kit or associate the new line with a physical SIM. Chat support directed me to a page that I could order a Starter Kit and informed me I could contact them again to manually associate my device—a process that leaves me without phone service and missing all calls until the SIM arrives. This contradicts the recommended procedure and should have been made clear before porting my number. The guidance provided is negligent and misleading: "SIM Card Starter Kit not needed for most phones, which support instant activation on eSIM. Not sure? Try eSIM first. You can order a Starter Kit later, at any time." This suggests that trying eSIM first is the best approach, when in reality, the only option presented for anyone without an eSIM-compatible is to contact customer service to learn that they will lose service until they obtain and configure a physical SIM. US Mobile should clearly warn customers before porting their number that service will be interrupted if their device does not support eSIM, or provide a means of verification of compatibility before porting the number instead of encouraging a "try first" approach. My experience would have been magnitudes better had I been advised to confirm compatibility and wait for SIM. I hope US Mobile improves its communication on this issue, and I would be happy to update my review if steps are taken to address it.”

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Posted 2 months ago

“Terrible customer service. Every agent request a different thing. This is after I paid for a 1 year service becuase of my son's recommendation. Great mistake!”

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Posted 4 months ago

“I have a problem with a Home phone connect caller ID from day one. They told me to wait for upgrades. 3 months later I finally contacted them to return it and they said we cannot return it as it is outside the return period. I will change this review if anything changes.”

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Posted 5 months ago

“funny non sanse policys”

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Posted 6 months ago

“Awful to see how US Mobile customer service has degrades day by day. Some time ago you could call and speak to a knowledgeable and friendly "PERSON" nowadays you get the same typical customer service experience that you get everywhere else. It's a far cry from when I started service with this provider about a year ago. I remember when I first called I was struck (positively) by the unconventional customer service I received. I immediately signed up for the service. Now that I called day before yesterday, I encountered the typical and dreadful customer service. As I came to write this review, I noticed that 5 star reviews are written by bots, which confirms my suspicion that some major change has occurred in the company over the past couple of months, that has sent the service downhill. I remember last time I looked all the reviews looked real. It's shameful and misleading to the customer that you are using fake reviews to jack up your rating. It angers me more than I already was.”

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Posted 10 months ago

“Terrible customer service. Anything they do not want to do they say the system does not let them do and it is not in their hands.”

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Posted 11 months ago

“for the past 3 weeks hold time has been over 1 hour no response chatted with customer service they said 2 weeks to fix now after 1 month they tell us to insert sim card in another device what other device other than one we purchased from them calling canada has been a nitemare stating restricted phone lines never had a problem with phone power switched because wanted to try for elderly parents that do not have internet for landline customer service is horrible”

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Posted 1 year ago

“Customer service is horrible. Takes 5-10 min to answer 1 question. If costumer service is like this i can't imagine how would be the service provider.”

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Posted 1 year ago

“I will NOT ever buy a phone from usmobile. The bad phone arrived and would not hold a charge. Instead of replacing the "new" phone, I would first have to "pay a restocking fee" and it would take them 14 days to send me another phone. Only after paying the Xtra restocking fee. DON'T BUY THE PHONE FROM USMOBILE. Get it from Amazon or ebay Unlocked. The returns are faster and easier. The service is cheaper which is good, but the phones, not so good.”

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Posted 1 year ago

“Requested the transfer number to use another carrier. The new carrier could not activate my unlocked phone because US Mobile did not released the account. After talking to US Mobile I was told they needed 5 days to release my number. Which means I could not use my new carrier and phone for almost a week. Quite dissatisfied with US Mobile. Not for me anymore.”

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Posted 1 year ago

“After their 100 day "super" trial the service drops to intolerable levels. Once your "premium data" runs out on your so-called "unlimited plans" you get UNUSABLY SLOW data. I cannot even load a webpage.”

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Posted 1 year ago

“horrible customer service, Unable to receive my account info to port out my number”

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Posted 1 year ago

“Most people don't have alternative phone access, aside from at their jobs, so it feels like a big deal to be out of service. For two weeks. Spending more than 5 hours on the phone, sending more than 10 emails. Being charged extra money to switch between a "Warp 5G" and "GSM LTE" sim card just to see if it works. All while being lied to that this money will be fully refunded. At least, it felt like a big deal to me. When things work, they work, and when they don't you speak to a different customer service person every day who is entirely unfamiliar with what has already been attempted and who made what promises. They don't really seem to understand technology better than the customer, and so they make you jump through the script over and over again. Rather than issue refunds as promised, they will try to give a discount on future service to force you to stay for a few more months. On social media they seem very responsive, but they send a public message and privately never contact you.”

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Posted 2 years ago

“My very first experience with this company has been extremely unpleasant. I have started transfer of my primary and only number to them 4 days ago, my previous provider had released the number in a few mins after the transfer was initiated and IS. Mobile is still trying to figure out how to complete the port-in request. I am totally disconnected from the mobile network for past 4 days and don't see even an iota of sense of urgency at their end.”

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Posted 2 years ago

“I have used them several times over the past few years. I'm not sure why I kept going back. This time was the last straw. I paid for the unlimited because I needed the hotspot for working on my laptop. The hotspot did not work, despite multiple chats, emails, and even a phone call from their tech department. My wife's sim card did not work at all, data would never work. After over an hour chat, tech support could not explain why. With this and my history of problems with them, they refused to refund my plan even though I only had it for 1 week and the hotspot never worked. They refunded my wife's plan because it never worked, but refused to refund the Starter Sim fee, even though the sim card never worked. I have lots of other negative experiences of their service never working for unexplainable reasons. I highly recommend for you to avoid and go with a different provider. I will not use them any more and have already found another provider that is just as cheap and both sim cards worked as advertised right out of the box.”

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Posted 2 years ago

“It has took one month until now I still could not get my new service yet and they have already charged me. I believe that they had lost my phone number. The worst part which is the service department. Every time they had different excuses to let you wait for the response but it never be went through. Even you want talk to their manager, Henna, she never returned you call because she doesn't know how to solve the issue either and try to avoid. Very bad experience and won't recommend at all.”

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Posted 2 years ago

“Complete trash. Customer service is truly helpless when it comes to anything beyond basic. They continue to claim that a number port is still with the previous carrier even though the phone now says it's with Verizon, even when you call the phone number. Their customer service is just gate keepers that only handle basic tasks, if you have anything that is complex, they have no idea what they're doing and will just tell you they contacted another department, and that department will get back to you... they never do. I lost my phone number do to their complete incompetence.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,595 reviews