US Mobile Reviews

4.8 Rating 2,810 Reviews
95 %
of reviewers recommend US Mobile
4.8
Based on 2,810 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read US Mobile Reviews

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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Customer service is horrible. Takes 5-10 min to answer 1 question. If costumer service is like this i can't imagine how would be the service provider.
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Posted 1 month ago
I will NOT ever buy a phone from usmobile. The bad phone arrived and would not hold a charge. Instead of replacing the "new" phone, I would first have to "pay a restocking fee" and it would take them 14 days to send me another phone. Only after paying the Xtra restocking fee. DON'T BUY THE PHONE FROM USMOBILE. Get it from Amazon or ebay Unlocked. The returns are faster and easier. The service is cheaper which is good, but the phones, not so good.
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Posted 3 months ago
Requested the transfer number to use another carrier. The new carrier could not activate my unlocked phone because US Mobile did not released the account. After talking to US Mobile I was told they needed 5 days to release my number. Which means I could not use my new carrier and phone for almost a week. Quite dissatisfied with US Mobile. Not for me anymore.
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Posted 5 months ago
After their 100 day "super" trial the service drops to intolerable levels. Once your "premium data" runs out on your so-called "unlimited plans" you get UNUSABLY SLOW data. I cannot even load a webpage.
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Posted 5 months ago
horrible customer service, Unable to receive my account info to port out my number
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Posted 7 months ago
I wrote my review note with Five Stars about my first interaction with US Mobil team member. But when its come to practicality, I received serious disappointment. I was assured by agent Dia that I will be receiving sim cards package in two days as on payment rush delivery order as I had time lines to meet. But I did not receive even on Wednesday. When I called to inquire, gentleman Akash tried to show me left and rights rather acknowledging. Because of this false promise, I am out of timeline now and I am seriously disappointed with the service; I received.
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Posted 1 year ago
Most people don't have alternative phone access, aside from at their jobs, so it feels like a big deal to be out of service. For two weeks. Spending more than 5 hours on the phone, sending more than 10 emails. Being charged extra money to switch between a "Warp 5G" and "GSM LTE" sim card just to see if it works. All while being lied to that this money will be fully refunded. At least, it felt like a big deal to me. When things work, they work, and when they don't you speak to a different customer service person every day who is entirely unfamiliar with what has already been attempted and who made what promises. They don't really seem to understand technology better than the customer, and so they make you jump through the script over and over again. Rather than issue refunds as promised, they will try to give a discount on future service to force you to stay for a few more months. On social media they seem very responsive, but they send a public message and privately never contact you.
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Posted 1 year ago
My very first experience with this company has been extremely unpleasant. I have started transfer of my primary and only number to them 4 days ago, my previous provider had released the number in a few mins after the transfer was initiated and IS. Mobile is still trying to figure out how to complete the port-in request. I am totally disconnected from the mobile network for past 4 days and don't see even an iota of sense of urgency at their end.
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Posted 1 year ago
I have used them several times over the past few years. I'm not sure why I kept going back. This time was the last straw. I paid for the unlimited because I needed the hotspot for working on my laptop. The hotspot did not work, despite multiple chats, emails, and even a phone call from their tech department. My wife's sim card did not work at all, data would never work. After over an hour chat, tech support could not explain why. With this and my history of problems with them, they refused to refund my plan even though I only had it for 1 week and the hotspot never worked. They refunded my wife's plan because it never worked, but refused to refund the Starter Sim fee, even though the sim card never worked. I have lots of other negative experiences of their service never working for unexplainable reasons. I highly recommend for you to avoid and go with a different provider. I will not use them any more and have already found another provider that is just as cheap and both sim cards worked as advertised right out of the box.
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Posted 1 year ago
It has took one month until now I still could not get my new service yet and they have already charged me. I believe that they had lost my phone number. The worst part which is the service department. Every time they had different excuses to let you wait for the response but it never be went through. Even you want talk to their manager, Henna, she never returned you call because she doesn't know how to solve the issue either and try to avoid. Very bad experience and won't recommend at all.
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Posted 1 year ago
Complete trash. Customer service is truly helpless when it comes to anything beyond basic. They continue to claim that a number port is still with the previous carrier even though the phone now says it's with Verizon, even when you call the phone number. Their customer service is just gate keepers that only handle basic tasks, if you have anything that is complex, they have no idea what they're doing and will just tell you they contacted another department, and that department will get back to you... they never do. I lost my phone number do to their complete incompetence.
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Posted 1 year ago
They lost my number in the port process. I have spent hours on tech support with no solution or expected time to resolve this issue.
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Posted 1 year ago
I had high hopes for this service. I have used prepaid providers for years, and U.S. Mobile had been highly recommend on the forums that I follow. So I ported my number to them, and I am now without service. My old provider confirmed that the port went through. Yet, my number is not active on U.S. Mobile. The reps have not been able to help me. This is a major inconvenience. Please proceed with caution. I will update this review as warranted.
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Posted 1 year ago
Worst choice, make the mistake of trying them you'll find out yourself.
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Posted 2 years ago
I tried to use US mobile. But I got bad connection In my area, slowly internet speed, and haven’t received messages on time. And first day , I also upgraded and share my new phone number which is from US mobile to my bank , friends and so on. That’s why I want to port out my phone number to another carrier,But USMobile freeze my phone number,don’t let me port out immediately. They need me send email to US mobile, but they are inefficient, still not got response yet.
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Posted 2 years ago
I pay every month for unlimited everything. I looked up what all the plan offers. And I'm always having to call us mobile every month. I was told that I could call n talk to the ceo by the ceo but everytime I ask for him his workers never put him through. Keep telling me mobile hotspot is not included and I know it is because my wife only pays 47 bucks a month while I have to pay 55 plus tax every month. N there has been only once everything has worked right. I do not recommend us mobile because of the workers. The workers suck
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Posted 2 years ago
I ported my number from t mobile to us mobile using esim porting guided by us mobile rep. T mobile said they have released it. US mobile esim activation produced error and now they say they they are trying to fix it. This is the third day and stillo they dont have an update and estimate on when they will fix it. Totally frustrating experience. Already lost 3 days of work and 5 hours of frustrating phone calls with us mobile. Still waiting for my number
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Posted 2 years ago
Don't waste your time & money !!!!! After 2 days of trying to activate the Super LTE network with various reps doing different settings they said my phone was not compatible, even after their own system said it was....so I was told to activate on the GSM network, after set up completion around 8:30 pm i did a few test to insure everything was okay, verified that internet connection was up and running, afterwards I turned my Wi-Fi back on, the next day before 9 am my internet stopped working, I called CS again and was told you guess it....I was out of data...I had used 2.5 gb in less than 13 hours, mostly overnight, in my sleep ! They provided me a "report" of my data usage that showed 20mb being used about every minute...weird right ???? My previous plan was 20 gb...never have I used more than 8 to 10 gb in a month...but somehow I can use 2.5 gb overnight on Wi-Fi ? The best part was when I wanted to port my number back to my old carrier, I chatted with CS to get my account # and pin....CS.....after a few mundane and smartly postponing remarks his answer....I can’t give you that information, I will send you a email. So I called CS, after answering 20 questions......his answer.....I can't give you that information, we will send you a email! So I had to move out of my spot on my carrier until the email arrive since the place was packed and I felt it was not right to keep other customer waiting... The service itself had a few dropped calls which I had never experienced with my real carrier and the phone would read "Emergency Calls Only" which seems to me it was losing network connection. No mms will work without data...so after calling about my messages not working i was giving a whooping 100mb of complementary data....which worked for a few days...... If you want a Headache ......Go Ahead !!!!!!!!!
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Posted 3 years ago
Mukesh Kumar helped me today. I could not find my phone. I wanted to know if someone had been using it. Mukesh found that it had been used yesterday but not today. She let me know that I could look at a usage log. She was going to set it up and let me know how to access it. As I was waiting for her my granddaughter found the phone outside. I was very happy with Mukesh help. It is good to know that I can have access to a usage log. US Mobile is a great company. Thanks
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Posted 3 years ago
After registering my service with payment, the system reset the account balance to $0. Had no network connection and had to drive downtown to a cafe with Internet to get online help. Once connected Aaron Wylie got me online in 2 minutes.
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Posted 3 years ago
US Mobile is rated 4.8 based on 2,810 reviews