US Mobile: Customer Support Agents Overwhelmed, Leaving Customers Waiting I’ve had the same issue twice in one week trying to log in with two-step verification using email, and the experience has been infuriating. The customer support agent on chat was handling multiple customers simultaneously, which meant I had to wait several minutes for every single response. After spending over half an hour in a chat, the issue wasn’t even resolved. They ended up disabling two-step verification entirely because they didn’t know how to fix it. This level of service is unacceptable—forcing customers to endure long delays because representatives are stretched too thin is no way to handle support. US Mobile must hire more staff or reduce the number of customers per agent if they want to provide proper assistance. Until then, expect slow responses and unresolved issues.