US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,598 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I first looked into US Mobile, the site made it seem like pretty much any phone could be used on their system so I sent for a setup chip. Wrong. So then I actually bought a phone from US Mobile and it took almost ten days to get a transferred number up and running and left me without any phone service at all for most of it. Constant series of emails back and forth, "try this", "try that", It still didn't work. They finally sent out a new chip for the phone I had bought. Then, twice data went out completely and they had to manually "renew" my throttled service. No warning, no indication that I had gone over the so-called "unlimited" plan data cap. Not just throttled, service completely out and no warning so I had to contact them. Not impressed.”

Helpful Report

(Shahmeer Shahzad) - Posted 6 years ago

“Still not able get smart watch working”

Helpful Report

(Maryam Ayyaz) - Posted 6 years ago

“I've been attempting to solve this problem for several months. Until yesterday, I received zero useful advice or help. I did receive a callback yesterday which I was unable to take. The rep told me he or someone else would call me back later in the day. That never happened.”

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(AbdulRafay Moeen) - Posted 6 years ago

“Not at all.”

Helpful Report

(Kaleem Ashraf) - Posted 6 years ago

“It did not, service on the sim was so spotty as to be useless, now have to find another service”

Helpful Report

(Shahmeer Shahzad) - Posted 6 years ago

“Dropped calls, not receiving texts and data works sporadically.”

Helpful Report

(Arslan Attique) - Posted 6 years ago

“Very poor. Every Single time I buy a new package I have to manually call the CS to activate it and it seems they can't fix it. Will be switch to another provider”

Helpful Report

(Kaleem Ashraf) - Posted 6 years ago

“poor signal with no recourse per your info with my inquiry”

Helpful Report

(Hammad Ahmad) - Posted 6 years ago

“Bad company to begin with!”

Helpful Report

(Maryam Ayyaz) - Posted 6 years ago

“US Mobile has never made me happy. I have had nothing but problems and am pretty sure this service is a scam”

Helpful Report

(Rizwan Ahmed) - Posted 6 years ago

“It didn’t. It made me angry”

Helpful Report

(Hammad Ahmad) - Posted 6 years ago

“Unhappy because the prepaid card I bought just to pay for this worked until just now. You have turned it off just to be a Pain. Stop being stupid!”

Helpful Report

(Maryam Ayyaz) - Posted 6 years ago

“They didn't. They lied. Said unlimited texts. Sent out very few in comparison. Was blocked multiple times. Canceled three days later. They refused to refund me.”

Helpful Report

(Moaz Malik) - Posted 6 years ago

“I still don’t have all the features promised after being on the phone for quite a bit a time twice”

Helpful Report

(Hassan Akram) - Posted 6 years ago

“it made me very angry because I have it for a long time for a while, but now same phone same plan suddenly my data won't work!”

Helpful Report

(Hammad Ahmad) - Posted 6 years ago

“I'm not happy. I've been dealing with the issue of trying to get my phone to work since June 18th. Still doesn't work. VERY UNHAPPY.”

Helpful Report

(Syed Wali Mustafa) - Posted 6 years ago

“it never made us happy, no coverage”

Helpful Report

(Usman Israr) - Posted 6 years ago

“Your "ADD MORE" buttons do not work at all. You have to make it work again. Otherwise I cannot add more on my data plan. Customer Service told me to use Firefox browser instead, but I don't intend to install another browser just for US Mobile account. It doesn't make sense to me. No, you make us upset. I'm not happy at all.”

Helpful Report

(Kaleem Ashraf) - Posted 6 years ago

“They didn't make me happy they led me around for hrs and the problem still isn't fixed”

Helpful Report

(Hammad Ahmad) - Posted 6 years ago

“You suck.”

Helpful Report

(Hammad Ahmad) - Posted 6 years ago

US Mobile is rated 4.8 based on 2,598 reviews