US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.75

4.8 Rating 2,620 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't waste your time & money !!!!! After 2 days of trying to activate the Super LTE network with various reps doing different settings they said my phone was not compatible, even after their own system said it was....so I was told to activate on the GSM network, after set up completion around 8:30 pm i did a few test to insure everything was okay, verified that internet connection was up and running, afterwards I turned my Wi-Fi back on, the next day before 9 am my internet stopped working, I called CS again and was told you guess it....I was out of data...I had used 2.5 gb in less than 13 hours, mostly overnight, in my sleep ! They provided me a "report" of my data usage that showed 20mb being used about every minute...weird right ???? My previous plan was 20 gb...never have I used more than 8 to 10 gb in a month...but somehow I can use 2.5 gb overnight on Wi-Fi ? The best part was when I wanted to port my number back to my old carrier, I chatted with CS to get my account # and pin....CS.....after a few mundane and smartly postponing remarks his answer....I can’t give you that information, I will send you a email. So I called CS, after answering 20 questions......his answer.....I can't give you that information, we will send you a email! So I had to move out of my spot on my carrier until the email arrive since the place was packed and I felt it was not right to keep other customer waiting... The service itself had a few dropped calls which I had never experienced with my real carrier and the phone would read "Emergency Calls Only" which seems to me it was losing network connection. No mms will work without data...so after calling about my messages not working i was giving a whooping 100mb of complementary data....which worked for a few days...... If you want a Headache ......Go Ahead !!!!!!!!!”

Helpful Report

Posted 5 years ago

“Mukesh Kumar helped me today. I could not find my phone. I wanted to know if someone had been using it. Mukesh found that it had been used yesterday but not today. She let me know that I could look at a usage log. She was going to set it up and let me know how to access it. As I was waiting for her my granddaughter found the phone outside. I was very happy with Mukesh help. It is good to know that I can have access to a usage log. US Mobile is a great company. Thanks”

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Posted 5 years ago

“After registering my service with payment, the system reset the account balance to $0. Had no network connection and had to drive downtown to a cafe with Internet to get online help. Once connected Aaron Wylie got me online in 2 minutes.”

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Posted 5 years ago

“I ordered sims and a line but after contacting CS i was told my phone would not work in my area even tho their website said it had service. BIG waste of time and money.”

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Posted 5 years ago

“Bait and switch with US Mobile. Tried to charge me double what the their unlimited plan is so I dropped them. When I first started with them they said after 6 months they would refund my money for the unlocking of my phone (didn't happen) so screw US Mobile.”

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Posted 6 years ago

“Got Unlimited and Hotspot, but wasn't told Hotspot shuts off at 15 gigs. Also, after every gig after 15, US Mobile shut off internet. Without second phone to ask why, I could not have got them to restart. Unlimited is not really a thing with US Mobile.”

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Posted 6 years ago

“Purchased UNLIMITED talk and text plan. They cut me off one night in the middle of a phone call. Called support and they said I had hit a "soft cap" so they forced me to call support to get service re-activated. What part of UNLIMITED don't they understand?”

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Posted 6 years ago

“im lose to connect 4G in my country”

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(Wajheen Khan) - Posted 7 years ago

“was fine until i tried to change phones. new phone didn't work, sent back and more than a week after it arrived i was still waiting to get an update.”

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Posted 7 years ago

“I purchased a call/text only plan for my elderly father. I was told that because he doesn't use data, this would be fine. Later, my father, who lives 200 miles away from me, was stranded without phone access because the "free data" ran out. They explicitly promised me this exact scenario would never happen. Go figure. Now they are insisting that I buy a data plan every month. I just don't like being misled, so I'm going to switch away from these guys. I asked whether I could at least get a refund credit for the inconvenience and they told me it was against their policy. Go figure. I also copied and pasted this review to their customer service live chat to ask if anything was untrue before I posted this. USMobile could not point to anything untrue.”

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Posted 7 years ago

“When I first looked into US Mobile, the site made it seem like pretty much any phone could be used on their system so I sent for a setup chip. Wrong. So then I actually bought a phone from US Mobile and it took almost ten days to get a transferred number up and running and left me without any phone service at all for most of it. Constant series of emails back and forth, "try this", "try that", It still didn't work. They finally sent out a new chip for the phone I had bought. Then, twice data went out completely and they had to manually "renew" my throttled service. No warning, no indication that I had gone over the so-called "unlimited" plan data cap. Not just throttled, service completely out and no warning so I had to contact them. Not impressed.”

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(Shahmeer Shahzad) - Posted 7 years ago

“Still not able get smart watch working”

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(Maryam Ayyaz) - Posted 7 years ago

“I've been attempting to solve this problem for several months. Until yesterday, I received zero useful advice or help. I did receive a callback yesterday which I was unable to take. The rep told me he or someone else would call me back later in the day. That never happened.”

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(AbdulRafay Moeen) - Posted 7 years ago

“Not at all.”

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(Kaleem Ashraf) - Posted 7 years ago

“It did not, service on the sim was so spotty as to be useless, now have to find another service”

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(Shahmeer Shahzad) - Posted 7 years ago

“Dropped calls, not receiving texts and data works sporadically.”

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(Arslan Attique) - Posted 7 years ago

“Very poor. Every Single time I buy a new package I have to manually call the CS to activate it and it seems they can't fix it. Will be switch to another provider”

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(Kaleem Ashraf) - Posted 7 years ago

“poor signal with no recourse per your info with my inquiry”

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(Hammad Ahmad) - Posted 7 years ago

“Bad company to begin with!”

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(Maryam Ayyaz) - Posted 7 years ago

“US Mobile has never made me happy. I have had nothing but problems and am pretty sure this service is a scam”

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(Rizwan Ahmed) - Posted 7 years ago

US Mobile is rated 4.8 based on 2,620 reviews