US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,611 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got Unlimited and Hotspot, but wasn't told Hotspot shuts off at 15 gigs. Also, after every gig after 15, US Mobile shut off internet. Without second phone to ask why, I could not have got them to restart. Unlimited is not really a thing with US Mobile.”

Helpful Report

Posted 6 years ago

“Purchased UNLIMITED talk and text plan. They cut me off one night in the middle of a phone call. Called support and they said I had hit a "soft cap" so they forced me to call support to get service re-activated. What part of UNLIMITED don't they understand?”

Helpful Report

Posted 6 years ago

“im lose to connect 4G in my country”

Helpful Report

(Wajheen Khan) - Posted 7 years ago

“was fine until i tried to change phones. new phone didn't work, sent back and more than a week after it arrived i was still waiting to get an update.”

Helpful Report

Posted 7 years ago

“I purchased a call/text only plan for my elderly father. I was told that because he doesn't use data, this would be fine. Later, my father, who lives 200 miles away from me, was stranded without phone access because the "free data" ran out. They explicitly promised me this exact scenario would never happen. Go figure. Now they are insisting that I buy a data plan every month. I just don't like being misled, so I'm going to switch away from these guys. I asked whether I could at least get a refund credit for the inconvenience and they told me it was against their policy. Go figure. I also copied and pasted this review to their customer service live chat to ask if anything was untrue before I posted this. USMobile could not point to anything untrue.”

Helpful Report

Posted 7 years ago

“When I first looked into US Mobile, the site made it seem like pretty much any phone could be used on their system so I sent for a setup chip. Wrong. So then I actually bought a phone from US Mobile and it took almost ten days to get a transferred number up and running and left me without any phone service at all for most of it. Constant series of emails back and forth, "try this", "try that", It still didn't work. They finally sent out a new chip for the phone I had bought. Then, twice data went out completely and they had to manually "renew" my throttled service. No warning, no indication that I had gone over the so-called "unlimited" plan data cap. Not just throttled, service completely out and no warning so I had to contact them. Not impressed.”

Helpful Report

(Shahmeer Shahzad) - Posted 7 years ago

“Still not able get smart watch working”

Helpful Report

(Maryam Ayyaz) - Posted 7 years ago

“I've been attempting to solve this problem for several months. Until yesterday, I received zero useful advice or help. I did receive a callback yesterday which I was unable to take. The rep told me he or someone else would call me back later in the day. That never happened.”

Helpful Report

(AbdulRafay Moeen) - Posted 7 years ago

“Not at all.”

Helpful Report

(Kaleem Ashraf) - Posted 7 years ago

“It did not, service on the sim was so spotty as to be useless, now have to find another service”

Helpful Report

(Shahmeer Shahzad) - Posted 7 years ago

“Dropped calls, not receiving texts and data works sporadically.”

Helpful Report

(Arslan Attique) - Posted 7 years ago

“Very poor. Every Single time I buy a new package I have to manually call the CS to activate it and it seems they can't fix it. Will be switch to another provider”

Helpful Report

(Kaleem Ashraf) - Posted 7 years ago

“poor signal with no recourse per your info with my inquiry”

Helpful Report

(Hammad Ahmad) - Posted 7 years ago

“Bad company to begin with!”

Helpful Report

(Maryam Ayyaz) - Posted 7 years ago

“US Mobile has never made me happy. I have had nothing but problems and am pretty sure this service is a scam”

Helpful Report

(Rizwan Ahmed) - Posted 7 years ago

“It didn’t. It made me angry”

Helpful Report

(Hammad Ahmad) - Posted 7 years ago

“Unhappy because the prepaid card I bought just to pay for this worked until just now. You have turned it off just to be a Pain. Stop being stupid!”

Helpful Report

(Maryam Ayyaz) - Posted 7 years ago

“They didn't. They lied. Said unlimited texts. Sent out very few in comparison. Was blocked multiple times. Canceled three days later. They refused to refund me.”

Helpful Report

(Moaz Malik) - Posted 7 years ago

“I still don’t have all the features promised after being on the phone for quite a bit a time twice”

Helpful Report

(Hassan Akram) - Posted 7 years ago

“it made me very angry because I have it for a long time for a while, but now same phone same plan suddenly my data won't work!”

Helpful Report

(Hammad Ahmad) - Posted 7 years ago

US Mobile is rated 4.8 based on 2,611 reviews