Login
Start Free Trial Are you a business?? Click Here

US Mobile Reviews

4.8 Rating 2,595 Reviews
95 %
of reviewers recommend US Mobile
4.8
Based on 2,595 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read US Mobile Reviews

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

Great prices, even better customer service. Their online chat support always responds within 15 seconds, day or night. Support always has the correct answers and is able to take care of any issues. Never have I had such a responsive and well managed provider. A+++++
Helpful Report
Posted 11 months ago
Every time I’ve called the customer service number to get help I have had an excellent experience. I do not dread calling or making changes if needed, because customer service agents who help are always knowledgeable and willing to work and resolve the issue while you’re on the phone. I just called to consolidate my billing dates for each line to auto renew on the same date with the same credit card. Mr. Syed Ihsaan Kazmi Was my customer service representative and he pretty much set the example for how Customer Service should operate. He was professional, courteous, he listened to my explanation without interrupting, he explained what he was going to do, asked if I would mind being placed on hold, checked back in with me regularly perhaps every two or three minutes with continuing updates, and then double checked everything to make sure that it was working properly and stayed on the phone while I checked on my end. Really, this is what Customer Service should strive for. If US Mobile reads this, please recognize Syed. Maybe even use his interactions as examples for training to other Customer Service representatives. This type of Customer Service is what continues to impress me about US Mobile and why I recommend it to everyone with a cell phone whenever the opportunity arises.
Helpful Report
Posted 11 months ago
Joshua went above and beyond to explain the different types of phone plans as well as help me turn on Wi-Fi calling and troubleshoot my data speed issue
Helpful Report
Posted 1 year ago
Nobel was great @ US Mobile technical support
Helpful Report
Posted 1 year ago
for the past 3 weeks hold time has been over 1 hour no response chatted with customer service they said 2 weeks to fix now after 1 month they tell us to insert sim card in another device what other device other than one we purchased from them calling canada has been a nitemare stating restricted phone lines never had a problem with phone power switched because wanted to try for elderly parents that do not have internet for landline customer service is horrible
Helpful Report
Posted 1 year ago
I spoke Shan Ali for over a hour and a half. This young man was very patient and knowledgeable. If he was frustrated at any time I never noticed. He has to repeat himself number times due to a health issue I have with my ears. I never told him this. We would get disconnected and he never failed to call me back until my issue was resolved. I'd like to say thank you to him again. It's hard to find good customer service anywhere now days.
Helpful Report
Posted 1 year ago
Nobel was the best customer support I could ever have
Helpful Report
Posted 1 year ago
NOBEL, is a very good agent. Love my new plan! John G.
Helpful Report
Posted 1 year ago
Our representive Nobel was made the experience 5 stars. His patience is 2nd to none, he walked us through verification, and assisted us in selecting the best service plan for our individual needs. Nobel is a huge asset to your company because people make the difference, there will never be a real substitute for personal service by another human being!
Helpful Report
Posted 1 year ago
I called in to port all my five line out because of the horrible experience with a chat person just to fix my darn DATA but as soon as i was connected to wonderful Bakhtawar, she had my service up and running in no time. never have I ever heard such a soothing voice before... Bless you my dear,, you are wonderful and you have made me like us mobile. you have been brought up well by your parents and i'm sure you have been trained well by your amazing manager. Love you xx
Helpful Report
Posted 1 year ago
Awesome job getting my e-sim up and running, really appreciate it. Thank you, Nobel!
Helpful Report
Posted 1 year ago
𝙸 πš“πšžπšœπš πš‘πšŠπšŸπšŽ 𝚝𝚘 πš’πš—πšπš›πš˜πšπšžπšŒπšŽ πšπš‘πš’πšœ πš‘πšŠπšŒπš” πšπšŽπšŠπš– πšπš‘πšŠπš 𝙸 πš‘πšŠπšŸπšŽ πš‹πšŽπšŽπš— πš πš˜πš›πš”πš’πš—πš πš πš’πšπš‘ πš˜πš— πšπšŽπšπšπš’πš—πš πš–πš’ πšŒπš›πšŽπšπš’πš πšœπšŒπš˜πš›πšŽ πš‹πšŽπšŽπš— πš‹πš˜πš˜πšœπšπšŽπš πšŠπšŒπš›πš˜πšœπšœ πšπš‘πšŽ π™΄πššπšžπš’πšπšŠπš‘, πšƒπš›πšŠπš—πšœπš„πš—πš’πš˜πš— πšŠπš—πš π™΄πš‘πš™πšŽπš›πš’πšŠπš— πš›πšŽπš™πš˜πš›πš. πšƒπš‘πšŽπš’ πš–πšŠπšπšŽ πš•πš˜πš 𝚘𝚏 𝚐𝚘𝚘𝚍 πšŒπš‘πšŠπš—πšπšŽπšœ πš˜πš— πš–πš’ πšŒπš›πšŽπšπš’πš πš›πšŽπš™πš˜πš›πš πš‹πš’ πšŽπš›πšŠπšœπš’πš—πš πšŠπš•πš• πšπš‘πšŽ πš™πšŠπšœπš πšŽπšŸπš’πšŒπšπš’πš˜πš—, πš‹πšŠπš πšŒπš˜πš•πš•πšŽπšŒπšπš’πš˜πš—πšœ πšŠπš—πš π™³πš„π™Έ 𝚘𝚏𝚏 πš–πš’ πšŒπš›πšŽπšπš’πš πš›πšŽπš™πš˜πš›πš πš‘πš’πšœπšπš˜πš›πš’ πšŠπš—πš πšŠπš•πšœπš˜ πš’πš—πšŒπš›πšŽπšŠπšœπšŽπš πš–πš’ 𝙡𝙸𝙲𝙾 πšœπšŒπš˜πš›πšŽ πšŠπš‹πš˜πšŸπšŽ 𝟾𝟽𝟼 πšŠπšŒπš›πš˜πšœπšœ πš–πš’ πšπš‘πš›πšŽπšŽ πšŒπš›πšŽπšπš’πš πš‹πšžπš›πšŽπšŠπšžπšœ πš›πšŽπš™πš˜πš›πš 𝚒𝚘𝚞 πšŒπšŠπš— πšŒπš˜πš—πšπšŠπšŒπš πš‘πš’πš– πšπš˜πš› πšŠπš•πš• πš”πš’πš—πš 𝚘𝚏 πš‘πšŠπšŒπš”πšœ . 𝚈𝚘𝚞 πšŒπšŠπš— πš›πšŽπšŠπšŒπš‘ 𝚘𝚞𝚝 𝚝𝚘 πšπš‘πšŽ πšπšŽπšŠπš– πšŸπš’πšŠ π™΄πš–πšŠπš’πš• ; π™½πš’πšπš›πš˜πšŒπš›πšŠπšŒπš”πš‘πšžπš‹@πšπš–πšŠπš’πš•. πšŒπš˜πš– πšπš˜πš› πš’πš—πšπš˜πš›πš–πšŠπšπš’πš˜πš— πšŠπš‹πš˜πšžπš πšπš‘πšŽ πšπšŽπšŠπš–πšœ πšœπšŽπš›πšŸπš’πšŒπšŽ. πš† πš† πš† . 𝙽 𝙸 πšƒ 𝚁 𝙾 𝙲 𝚁 𝙰 𝙲 𝙺 𝙷 πš„ 𝙱 . 𝙲 𝙾 𝙼
Helpful Report
Posted 1 year ago
I had a fantastic experience with Ali Arslan and want to make sure my feedback reaches him so that he is recognized for his excellent customer service. I subscribed to US Mobile starter plan but my data service was not working. There were some technical issues with my phone and we had to add APNs manually. Ali not only sent me the required APNs but waited patiently on the call while I was inputting the APN details. This exercise didn’t fix the issue wholly and he had to change some other parameters at the backend. Once everything was in place, the data service worked flawlessly. I appreciate the knowledge and professionalism Ali displayed while we were on the call. This interaction is definitely going to make a US Mobile customer for many years to come. Thank you, Ali once again for your help and time.
Helpful Report
Posted 1 year ago
I had an excellent experience today, while calling in to US Mobile. It is rare to receive such thorough and patient customer service. Nobel, took his time to assist me, regarding multiple issues and inquiries, as well as saved me money on my phone lines. Thank you US Mobile for such excellent service, a fantastic customer experience and awesome savings! New people at the company could truly learn from Nobel as he is an exemplary representative! :)
Helpful Report
Posted 1 year ago
π™·πšŠπšŒπš”πš’πš—πš 𝚊 πš–πš˜πš‹πš’πš•πšŽ πš™πš‘πš˜πš—πšŽ πš’πšœ πšžπšœπšžπšŠπš•πš•πš’ πšœπš˜πš–πšŽπšπš‘πš’πš—πš πšπš‘πšŠπš πš›πšŽπššπšžπš’πš›πšŽπšœ πš‘πš’πš›πš’πš—πš πšŠπš— πšŽπš‘πš™πšŽπš›πš 𝚝𝚘 𝚐𝚎𝚝 πš’πš πšπš˜πš—πšŽ πšπš˜πš› 𝚒𝚘𝚞 𝚝𝚘 𝚐𝚎𝚝 πš’πš˜πšžπš› πšπšŽπšœπš’πš›πšŽπš πš›πšŽπšœπšžπš•πš. πšƒπš‘πšŽπšœπšŽ πš–πš˜πš‹πš’πš•πšŽ πš‘πšŠπšŒπš”πšœ πšŠπšŒπšπšžπšŠπš•πš•πš’ πš πš˜πš›πš” πšπš’πš—πšŽ πš‹πšžπš πš–πš˜πšœπš πš™πšŽπš˜πš™πš•πšŽ πš‘πšŠπšŸπšŽ πš™πš›πš˜πš‹πš•πšŽπš–πšœ πšžπšœπš’πš—πš πš’πš πš‹πšŽπšŒπšŠπšžπšœπšŽ πš‹πšžπš•πš” 𝚘𝚏 πšπš‘πšŽ πš“πš˜πš‹ πš’πšœ πšπš˜πš—πšŽ πšŠπš—πš πš‘πš’πšπš‘πš•πš’ πšπšŽπš™πšŽπš—πšπšŽπš—πš πš˜πš— πšπš‘πšŽ πš‘πšŠπšŒπš”πšŽπš›.. πš†πš‘πšŠπšπšœπšŠπš™πš™ πšœπš™πš’πš’πš—πš πšŠπš—πš πš‘πšŠπšŒπš”πš’πš—πš πš’πšœ 𝚊 πš™πš’πšŽπšŒπšŽ 𝚘𝚏 πšŒπšŠπš”πšŽ πšπš˜πš› πšπš‘πšŽπšœπšŽ πš™πš›πš˜πšπšŽπšœπšœπš’πš˜πš—πšŠπš•πšœ!! π™Έπš— πš–πš˜πšœπš 𝚌𝚊𝚜𝚎𝚜, πšπš‘πšŽ πš˜πš—πš•πš’ 𝚠𝚊𝚒 𝚒𝚘𝚞 πšŒπšŠπš— 𝚐𝚎𝚝 πš’πš πšπš˜πš—πšŽ πš’πš˜πšžπš›πšœπšŽπš•πš πš’πšœ πš’πš 𝚒𝚘𝚞 πš›πšŽπšŠπš•πš•πš’ πš”πš—πš˜πš  πš‘πš˜πš  𝚝𝚘 πš‘πšŠπšŒπš”. π™Ύπšπš‘πšŽπš›πš πš’πšœπšŽ, πš’πš˜πšžπš› πš‹πšŽπšœπš πš‹πšŽπš πš πš’πš•πš• πš‹πšŽ 𝚝𝚘 πš‘πš’πš›πšŽ 𝚊 πš™πš›πš˜πšπšŽπšœπšœπš’πš˜πš—πšŠπš• πš‘πšŠπšŒπš”πšŽπš›, πšŠπš—πš 𝙸 πš›πšŽπšŒπš˜πš–πš–πšŽπš—πš π™½πš’πšπš›πš˜πšŒπš›πšŠπšŒπš”πš‘πšžπš‹@πšπš–πšŠπš’πš•.πšŒπš˜πš–. (πš†πš†πš†. π™½π™Έπšƒπšπ™Ύπ™²πšπ™°π™²π™Ίπ™·πš„π™±. 𝙲𝙾𝙼)
Helpful Report
Posted 1 year ago
Nobel has been superb helping me with my issues!
Helpful Report
Posted 1 year ago
Patient helpful customer support! Nobel is great!
Helpful Report
Posted 1 year ago
Wonderful US Mobile customer service- Haroon Majeed !
Helpful Report
Posted 1 year ago
Nobel was very knowledgeable and helpful. He was the third tech who tried to help me today and the first who was spot on for the issue. He really knows the technology of the business and its glitches. THANK YOU NOBEL!!
Helpful Report
Posted 1 year ago
π™Όπš’ πšŒπš›πšŽπšπš’πš πšœπšπšŠπš›πšπšŽπš 𝚝𝚘 πšπšŠπš—πš” πšŠπš›πš˜πšžπš—πš 𝟸𝟢𝟸𝟸 πš πš‘πšŽπš— πšŽπš‘πš™πšŽπš—πšœπšŽπšœ πš πšŽπš›πšŽ πš˜πšžπšπš™πšŠπšŒπš’πš—πš πš–πš’ πš’πš—πšŒπš˜πš–πšŽ. 𝙸 𝚐𝚘𝚝 𝚊 πš•πš˜πš 𝚘𝚏 πš•πš˜πšŠπš— πš˜πšπšπšŽπš›πšœ πšŠπš—πš πšπš˜πš˜πš•πš’πšœπš‘πš•πš’ πšπš˜πš˜πš” πšπš‘πšŽπš–, πšŠπšπšπš’πš—πš πš–πš˜πš›πšŽ πšŽπš‘πš™πšŽπš—πšœπšŽπšœ 𝚝𝚘 πš–πš’ πš’πš—πšŒπš˜πš–πšŽ. 𝙸 πš‘πšŠπš 𝚊 πš•πš˜πš 𝚘𝚏 πšŒπš˜πš•πš•πšŽπšŒπšπš’πš˜πš—πšœ πšŠπš—πš πšŒπš‘πšŠπš›πšπšŽ-𝚘𝚏𝚏𝚜 πšπš›πš˜πš– πš™πšŽπš›πšœπš˜πš—πšŠπš• πš•πš˜πšŠπš—πšœ πšŠπš—πš π™²π™²πšœ. π™΅πš›πš˜πš– πš•πš˜πš˜πš”πš’πš—πš 𝚊𝚝 πš–πš’ π™΄πš‘πš™πšŽπš›πš’πšŠπš— 𝙸 πš‘πšŠπš πšœπšŽπšŸπšŽπš›πšŠπš• πšŒπš‘πšŠπš›πšπšŽ-𝚘𝚏𝚏𝚜 πšπš‘πšŠπš πš‹πšŽπšŒπšŠπš–πšŽ πšŒπš˜πš•πš•πšŽπšŒπšπš’πš˜πš—πšœ πšŠπš—πš 𝚏𝚎𝚠 πšπš‘πšŠπš πšπš’πšπš—β€™πš πš πš‘πš’πšŒπš‘ πšŠπš•πš• πš‹πš›πš˜πšžπšπš‘πš πšπš˜πš πš— πš–πš’ πšŒπš›πšŽπšπš’πš πšœπšŒπš˜πš›πšŽ 𝚝𝚘 𝚊 πš•πš˜πš  𝟻𝟾𝟼 πšœπšŒπš˜πš›πšŽ. 𝙸 πš—πšŽπšŽπšπšŽπš πšŠπšπšŸπš’πšŒπšŽ πš˜πš— πš›πšŽπš‹πšžπš’πš•πšπš’πš—πš πš–πš’ πšœπšŒπš˜πš›πšŽ πš‹πšŠπšŒπš” 𝚝𝚘 𝟽𝟢𝟢. πšƒπš‘πšŽ π™½π™Έπšƒπšπ™Ύπ™²πšπ™°π™²π™Ίπ™·πš„π™± πšŒπšŠπš–πšŽ πšπš‘πš›πš˜πšžπšπš‘ πšπš˜πš› πš–πšŽ, πš–πš’ πšŒπš›πšŽπšπš’πš πš›πšŽπš™πš˜πš›πš 𝚠𝚊𝚜 πš˜πš— πšπš‘πšŽ πš™πš˜πšœπš’πšπš’πšŸπšŽ πšœπš’πšπš— πš πš’πšπš‘ πšŠπš•πš• πš—πšŽπšπšŠπšπš’πšŸπšŽ πšŽπš—πšπš›πš’πšŽπšœ πš›πšŽπš–πš˜πšŸπšŽπš; πšŒπš‘πšŠπš›πšπšŽ-𝚏𝚏𝚜 πšŠπš—πš πšŒπš˜πš•πš•πšŽπšŒπšπš’πš˜πš—πšœ πš πš’πš™πšŽπš 𝚘𝚞𝚝. π™Έπš πšπšŽπšŽπš•πšœ 𝚐𝚘𝚘𝚍 𝚝𝚘 πš‘πšŠπšŸπšŽ 𝚊 πš πš˜πš›πšπš‘πš’ πšŒπš›πšŽπšπš’πš πš™πš›πš˜πšπš’πš•πšŽ. π™Έβ€™πš– πš‘πšŠπš™πš™πš’ 𝚝𝚘 πš‘πšŠπšŸπšŽ πšŒπš˜πš–πšŽ πšŠπšŒπš›πš˜πšœπšœ πšπš‘πšŽ π™½πš’πšπš›πš˜πšŒπš›πšŠπšŒπš”πš‘πšžπš‹ πš‘πšŽπš›πšŽ, 𝚒𝚘𝚞 πšŒπšŠπš— πšŒπš˜πš—πšπšŠπšŒπš πšπš‘πšŽπš– πš‹πš’ πšŽπš–πšŠπš’πš•: π™½π™Έπšƒπšπ™Ύπ™²πšπ™°π™²π™Ίπ™·πš„π™±@𝙢𝙼𝙰𝙸𝙻.𝙲𝙾𝙼 πš˜πš› πšŸπš’πšœπš’πš πšπš‘πšŽ πšπšŽπšŠπš–πšœ πš πšŽπš‹πšœπš’πšπšŽ 𝚝𝚘 πš•πšŽπšŠπš›πš— πš–πš˜πš›πšŽ πšŠπš‹πš˜πšžπš πšπš‘πšŽπš’πš› πšœπšŽπš›πšŸπš’πšŒπšŽπšœ. πš†πš†. π™½π™Έπšƒπšπ™Ύπ™²πšπ™°π™²π™Ίπ™·πš„π™±. 𝙲𝙾𝙼
Helpful Report
Posted 1 year ago
US Mobile is rated 4.8 based on 2,595 reviews