US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,594 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,594 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I’ve called the customer service number to get help I have had an excellent experience. I do not dread calling or making changes if needed, because customer service agents who help are always knowledgeable and willing to work and resolve the issue while you’re on the phone. I just called to consolidate my billing dates for each line to auto renew on the same date with the same credit card. Mr. Syed Ihsaan Kazmi Was my customer service representative and he pretty much set the example for how Customer Service should operate. He was professional, courteous, he listened to my explanation without interrupting, he explained what he was going to do, asked if I would mind being placed on hold, checked back in with me regularly perhaps every two or three minutes with continuing updates, and then double checked everything to make sure that it was working properly and stayed on the phone while I checked on my end. Really, this is what Customer Service should strive for. If US Mobile reads this, please recognize Syed. Maybe even use his interactions as examples for training to other Customer Service representatives. This type of Customer Service is what continues to impress me about US Mobile and why I recommend it to everyone with a cell phone whenever the opportunity arises.”

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Posted 11 months ago

“Joshua went above and beyond to explain the different types of phone plans as well as help me turn on Wi-Fi calling and troubleshoot my data speed issue”

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Posted 11 months ago

“Nobel was great @ US Mobile technical support”

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Posted 1 year ago

“for the past 3 weeks hold time has been over 1 hour no response chatted with customer service they said 2 weeks to fix now after 1 month they tell us to insert sim card in another device what other device other than one we purchased from them calling canada has been a nitemare stating restricted phone lines never had a problem with phone power switched because wanted to try for elderly parents that do not have internet for landline customer service is horrible”

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Posted 1 year ago

“I spoke Shan Ali for over a hour and a half. This young man was very patient and knowledgeable. If he was frustrated at any time I never noticed. He has to repeat himself number times due to a health issue I have with my ears. I never told him this. We would get disconnected and he never failed to call me back until my issue was resolved. I'd like to say thank you to him again. It's hard to find good customer service anywhere now days.”

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Posted 1 year ago

“Nobel was the best customer support I could ever have”

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Posted 1 year ago

“NOBEL, is a very good agent. Love my new plan! John G.”

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Posted 1 year ago

“Our representive Nobel was made the experience 5 stars. His patience is 2nd to none, he walked us through verification, and assisted us in selecting the best service plan for our individual needs. Nobel is a huge asset to your company because people make the difference, there will never be a real substitute for personal service by another human being!”

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Posted 1 year ago

“I called in to port all my five line out because of the horrible experience with a chat person just to fix my darn DATA but as soon as i was connected to wonderful Bakhtawar, she had my service up and running in no time. never have I ever heard such a soothing voice before... Bless you my dear,, you are wonderful and you have made me like us mobile. you have been brought up well by your parents and i'm sure you have been trained well by your amazing manager. Love you xx”

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Posted 1 year ago

“Awesome job getting my e-sim up and running, really appreciate it. Thank you, Nobel!”

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Posted 1 year ago

“𝙸 𝚓𝚞𝚜𝚝 𝚑𝚊𝚟𝚎 𝚝𝚘 𝚒𝚗𝚝𝚛𝚘𝚍𝚞𝚌𝚎 𝚝𝚑𝚒𝚜 𝚑𝚊𝚌𝚔 𝚝𝚎𝚊𝚖 𝚝𝚑𝚊𝚝 𝙸 𝚑𝚊𝚟𝚎 𝚋𝚎𝚎𝚗 𝚠𝚘𝚛𝚔𝚒𝚗𝚐 𝚠𝚒𝚝𝚑 𝚘𝚗 𝚐𝚎𝚝𝚝𝚒𝚗𝚐 𝚖𝚢 𝚌𝚛𝚎𝚍𝚒𝚝 𝚜𝚌𝚘𝚛𝚎 𝚋𝚎𝚎𝚗 𝚋𝚘𝚘𝚜𝚝𝚎𝚍 𝚊𝚌𝚛𝚘𝚜𝚜 𝚝𝚑𝚎 𝙴𝚚𝚞𝚒𝚏𝚊𝚡, 𝚃𝚛𝚊𝚗𝚜𝚄𝚗𝚒𝚘𝚗 𝚊𝚗𝚍 𝙴𝚡𝚙𝚎𝚛𝚒𝚊𝚗 𝚛𝚎𝚙𝚘𝚛𝚝. 𝚃𝚑𝚎𝚢 𝚖𝚊𝚍𝚎 𝚕𝚘𝚝 𝚘𝚏 𝚐𝚘𝚘𝚍 𝚌𝚑𝚊𝚗𝚐𝚎𝚜 𝚘𝚗 𝚖𝚢 𝚌𝚛𝚎𝚍𝚒𝚝 𝚛𝚎𝚙𝚘𝚛𝚝 𝚋𝚢 𝚎𝚛𝚊𝚜𝚒𝚗𝚐 𝚊𝚕𝚕 𝚝𝚑𝚎 𝚙𝚊𝚜𝚝 𝚎𝚟𝚒𝚌𝚝𝚒𝚘𝚗, 𝚋𝚊𝚍 𝚌𝚘𝚕𝚕𝚎𝚌𝚝𝚒𝚘𝚗𝚜 𝚊𝚗𝚍 𝙳𝚄𝙸 𝚘𝚏𝚏 𝚖𝚢 𝚌𝚛𝚎𝚍𝚒𝚝 𝚛𝚎𝚙𝚘𝚛𝚝 𝚑𝚒𝚜𝚝𝚘𝚛𝚢 𝚊𝚗𝚍 𝚊𝚕𝚜𝚘 𝚒𝚗𝚌𝚛𝚎𝚊𝚜𝚎𝚍 𝚖𝚢 𝙵𝙸𝙲𝙾 𝚜𝚌𝚘𝚛𝚎 𝚊𝚋𝚘𝚟𝚎 𝟾𝟽𝟼 𝚊𝚌𝚛𝚘𝚜𝚜 𝚖𝚢 𝚝𝚑𝚛𝚎𝚎 𝚌𝚛𝚎𝚍𝚒𝚝 𝚋𝚞𝚛𝚎𝚊𝚞𝚜 𝚛𝚎𝚙𝚘𝚛𝚝 𝚢𝚘𝚞 𝚌𝚊𝚗 𝚌𝚘𝚗𝚝𝚊𝚌𝚝 𝚑𝚒𝚖 𝚏𝚘𝚛 𝚊𝚕𝚕 𝚔𝚒𝚗𝚍 𝚘𝚏 𝚑𝚊𝚌𝚔𝚜 . 𝚈𝚘𝚞 𝚌𝚊𝚗 𝚛𝚎𝚊𝚌𝚑 𝚘𝚞𝚝 𝚝𝚘 𝚝𝚑𝚎 𝚝𝚎𝚊𝚖 𝚟𝚒𝚊 𝙴𝚖𝚊𝚒𝚕 ; 𝙽𝚒𝚝𝚛𝚘𝚌𝚛𝚊𝚌𝚔𝚑𝚞𝚋@𝚐𝚖𝚊𝚒𝚕. 𝚌𝚘𝚖 𝚏𝚘𝚛 𝚒𝚗𝚏𝚘𝚛𝚖𝚊𝚝𝚒𝚘𝚗 𝚊𝚋𝚘𝚞𝚝 𝚝𝚑𝚎 𝚝𝚎𝚊𝚖𝚜 𝚜𝚎𝚛𝚟𝚒𝚌𝚎. 𝚆 𝚆 𝚆 . 𝙽 𝙸 𝚃 𝚁 𝙾 𝙲 𝚁 𝙰 𝙲 𝙺 𝙷 𝚄 𝙱 . 𝙲 𝙾 𝙼”

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Posted 1 year ago

“I had a fantastic experience with Ali Arslan and want to make sure my feedback reaches him so that he is recognized for his excellent customer service. I subscribed to US Mobile starter plan but my data service was not working. There were some technical issues with my phone and we had to add APNs manually. Ali not only sent me the required APNs but waited patiently on the call while I was inputting the APN details. This exercise didn’t fix the issue wholly and he had to change some other parameters at the backend. Once everything was in place, the data service worked flawlessly. I appreciate the knowledge and professionalism Ali displayed while we were on the call. This interaction is definitely going to make a US Mobile customer for many years to come. Thank you, Ali once again for your help and time.”

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Posted 1 year ago

“I had an excellent experience today, while calling in to US Mobile. It is rare to receive such thorough and patient customer service. Nobel, took his time to assist me, regarding multiple issues and inquiries, as well as saved me money on my phone lines. Thank you US Mobile for such excellent service, a fantastic customer experience and awesome savings! New people at the company could truly learn from Nobel as he is an exemplary representative! :)”

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Posted 1 year ago

“𝙷𝚊𝚌𝚔𝚒𝚗𝚐 𝚊 𝚖𝚘𝚋𝚒𝚕𝚎 𝚙𝚑𝚘𝚗𝚎 𝚒𝚜 𝚞𝚜𝚞𝚊𝚕𝚕𝚢 𝚜𝚘𝚖𝚎𝚝𝚑𝚒𝚗𝚐 𝚝𝚑𝚊𝚝 𝚛𝚎𝚚𝚞𝚒𝚛𝚎𝚜 𝚑𝚒𝚛𝚒𝚗𝚐 𝚊𝚗 𝚎𝚡𝚙𝚎𝚛𝚝 𝚝𝚘 𝚐𝚎𝚝 𝚒𝚝 𝚍𝚘𝚗𝚎 𝚏𝚘𝚛 𝚢𝚘𝚞 𝚝𝚘 𝚐𝚎𝚝 𝚢𝚘𝚞𝚛 𝚍𝚎𝚜𝚒𝚛𝚎𝚍 𝚛𝚎𝚜𝚞𝚕𝚝. 𝚃𝚑𝚎𝚜𝚎 𝚖𝚘𝚋𝚒𝚕𝚎 𝚑𝚊𝚌𝚔𝚜 𝚊𝚌𝚝𝚞𝚊𝚕𝚕𝚢 𝚠𝚘𝚛𝚔 𝚏𝚒𝚗𝚎 𝚋𝚞𝚝 𝚖𝚘𝚜𝚝 𝚙𝚎𝚘𝚙𝚕𝚎 𝚑𝚊𝚟𝚎 𝚙𝚛𝚘𝚋𝚕𝚎𝚖𝚜 𝚞𝚜𝚒𝚗𝚐 𝚒𝚝 𝚋𝚎𝚌𝚊𝚞𝚜𝚎 𝚋𝚞𝚕𝚔 𝚘𝚏 𝚝𝚑𝚎 𝚓𝚘𝚋 𝚒𝚜 𝚍𝚘𝚗𝚎 𝚊𝚗𝚍 𝚑𝚒𝚐𝚑𝚕𝚢 𝚍𝚎𝚙𝚎𝚗𝚍𝚎𝚗𝚝 𝚘𝚗 𝚝𝚑𝚎 𝚑𝚊𝚌𝚔𝚎𝚛.. 𝚆𝚑𝚊𝚝𝚜𝚊𝚙𝚙 𝚜𝚙𝚢𝚒𝚗𝚐 𝚊𝚗𝚍 𝚑𝚊𝚌𝚔𝚒𝚗𝚐 𝚒𝚜 𝚊 𝚙𝚒𝚎𝚌𝚎 𝚘𝚏 𝚌𝚊𝚔𝚎 𝚏𝚘𝚛 𝚝𝚑𝚎𝚜𝚎 𝚙𝚛𝚘𝚏𝚎𝚜𝚜𝚒𝚘𝚗𝚊𝚕𝚜!! 𝙸𝚗 𝚖𝚘𝚜𝚝 𝚌𝚊𝚜𝚎𝚜, 𝚝𝚑𝚎 𝚘𝚗𝚕𝚢 𝚠𝚊𝚢 𝚢𝚘𝚞 𝚌𝚊𝚗 𝚐𝚎𝚝 𝚒𝚝 𝚍𝚘𝚗𝚎 𝚢𝚘𝚞𝚛𝚜𝚎𝚕𝚏 𝚒𝚜 𝚒𝚏 𝚢𝚘𝚞 𝚛𝚎𝚊𝚕𝚕𝚢 𝚔𝚗𝚘𝚠 𝚑𝚘𝚠 𝚝𝚘 𝚑𝚊𝚌𝚔. 𝙾𝚝𝚑𝚎𝚛𝚠𝚒𝚜𝚎, 𝚢𝚘𝚞𝚛 𝚋𝚎𝚜𝚝 𝚋𝚎𝚝 𝚠𝚒𝚕𝚕 𝚋𝚎 𝚝𝚘 𝚑𝚒𝚛𝚎 𝚊 𝚙𝚛𝚘𝚏𝚎𝚜𝚜𝚒𝚘𝚗𝚊𝚕 𝚑𝚊𝚌𝚔𝚎𝚛, 𝚊𝚗𝚍 𝙸 𝚛𝚎𝚌𝚘𝚖𝚖𝚎𝚗𝚍 𝙽𝚒𝚝𝚛𝚘𝚌𝚛𝚊𝚌𝚔𝚑𝚞𝚋@𝚐𝚖𝚊𝚒𝚕.𝚌𝚘𝚖. (𝚆𝚆𝚆. 𝙽𝙸𝚃𝚁𝙾𝙲𝚁𝙰𝙲𝙺𝙷𝚄𝙱. 𝙲𝙾𝙼)”

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Posted 1 year ago

“Nobel has been superb helping me with my issues!”

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Posted 1 year ago

“Patient helpful customer support! Nobel is great!”

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Posted 1 year ago

“Wonderful US Mobile customer service- Haroon Majeed !”

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Posted 1 year ago

“Nobel was very knowledgeable and helpful. He was the third tech who tried to help me today and the first who was spot on for the issue. He really knows the technology of the business and its glitches. THANK YOU NOBEL!!”

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Posted 1 year ago

“𝙼𝚢 𝚌𝚛𝚎𝚍𝚒𝚝 𝚜𝚝𝚊𝚛𝚝𝚎𝚍 𝚝𝚘 𝚝𝚊𝚗𝚔 𝚊𝚛𝚘𝚞𝚗𝚍 𝟸𝟶𝟸𝟸 𝚠𝚑𝚎𝚗 𝚎𝚡𝚙𝚎𝚗𝚜𝚎𝚜 𝚠𝚎𝚛𝚎 𝚘𝚞𝚝𝚙𝚊𝚌𝚒𝚗𝚐 𝚖𝚢 𝚒𝚗𝚌𝚘𝚖𝚎. 𝙸 𝚐𝚘𝚝 𝚊 𝚕𝚘𝚝 𝚘𝚏 𝚕𝚘𝚊𝚗 𝚘𝚏𝚏𝚎𝚛𝚜 𝚊𝚗𝚍 𝚏𝚘𝚘𝚕𝚒𝚜𝚑𝚕𝚢 𝚝𝚘𝚘𝚔 𝚝𝚑𝚎𝚖, 𝚊𝚍𝚍𝚒𝚗𝚐 𝚖𝚘𝚛𝚎 𝚎𝚡𝚙𝚎𝚗𝚜𝚎𝚜 𝚝𝚘 𝚖𝚢 𝚒𝚗𝚌𝚘𝚖𝚎. 𝙸 𝚑𝚊𝚍 𝚊 𝚕𝚘𝚝 𝚘𝚏 𝚌𝚘𝚕𝚕𝚎𝚌𝚝𝚒𝚘𝚗𝚜 𝚊𝚗𝚍 𝚌𝚑𝚊𝚛𝚐𝚎-𝚘𝚏𝚏𝚜 𝚏𝚛𝚘𝚖 𝚙𝚎𝚛𝚜𝚘𝚗𝚊𝚕 𝚕𝚘𝚊𝚗𝚜 𝚊𝚗𝚍 𝙲𝙲𝚜. 𝙵𝚛𝚘𝚖 𝚕𝚘𝚘𝚔𝚒𝚗𝚐 𝚊𝚝 𝚖𝚢 𝙴𝚡𝚙𝚎𝚛𝚒𝚊𝚗 𝙸 𝚑𝚊𝚍 𝚜𝚎𝚟𝚎𝚛𝚊𝚕 𝚌𝚑𝚊𝚛𝚐𝚎-𝚘𝚏𝚏𝚜 𝚝𝚑𝚊𝚝 𝚋𝚎𝚌𝚊𝚖𝚎 𝚌𝚘𝚕𝚕𝚎𝚌𝚝𝚒𝚘𝚗𝚜 𝚊𝚗𝚍 𝚏𝚎𝚠 𝚝𝚑𝚊𝚝 𝚍𝚒𝚍𝚗’𝚝 𝚠𝚑𝚒𝚌𝚑 𝚊𝚕𝚕 𝚋𝚛𝚘𝚞𝚐𝚑𝚝 𝚍𝚘𝚠𝚗 𝚖𝚢 𝚌𝚛𝚎𝚍𝚒𝚝 𝚜𝚌𝚘𝚛𝚎 𝚝𝚘 𝚊 𝚕𝚘𝚠 𝟻𝟾𝟼 𝚜𝚌𝚘𝚛𝚎. 𝙸 𝚗𝚎𝚎𝚍𝚎𝚍 𝚊𝚍𝚟𝚒𝚌𝚎 𝚘𝚗 𝚛𝚎𝚋𝚞𝚒𝚕𝚍𝚒𝚗𝚐 𝚖𝚢 𝚜𝚌𝚘𝚛𝚎 𝚋𝚊𝚌𝚔 𝚝𝚘 𝟽𝟶𝟶. 𝚃𝚑𝚎 𝙽𝙸𝚃𝚁𝙾𝙲𝚁𝙰𝙲𝙺𝙷𝚄𝙱 𝚌𝚊𝚖𝚎 𝚝𝚑𝚛𝚘𝚞𝚐𝚑 𝚏𝚘𝚛 𝚖𝚎, 𝚖𝚢 𝚌𝚛𝚎𝚍𝚒𝚝 𝚛𝚎𝚙𝚘𝚛𝚝 𝚠𝚊𝚜 𝚘𝚗 𝚝𝚑𝚎 𝚙𝚘𝚜𝚒𝚝𝚒𝚟𝚎 𝚜𝚒𝚐𝚗 𝚠𝚒𝚝𝚑 𝚊𝚕𝚕 𝚗𝚎𝚐𝚊𝚝𝚒𝚟𝚎 𝚎𝚗𝚝𝚛𝚒𝚎𝚜 𝚛𝚎𝚖𝚘𝚟𝚎𝚍; 𝚌𝚑𝚊𝚛𝚐𝚎-𝚏𝚏𝚜 𝚊𝚗𝚍 𝚌𝚘𝚕𝚕𝚎𝚌𝚝𝚒𝚘𝚗𝚜 𝚠𝚒𝚙𝚎𝚍 𝚘𝚞𝚝. 𝙸𝚝 𝚏𝚎𝚎𝚕𝚜 𝚐𝚘𝚘𝚍 𝚝𝚘 𝚑𝚊𝚟𝚎 𝚊 𝚠𝚘𝚛𝚝𝚑𝚢 𝚌𝚛𝚎𝚍𝚒𝚝 𝚙𝚛𝚘𝚏𝚒𝚕𝚎. 𝙸’𝚖 𝚑𝚊𝚙𝚙𝚢 𝚝𝚘 𝚑𝚊𝚟𝚎 𝚌𝚘𝚖𝚎 𝚊𝚌𝚛𝚘𝚜𝚜 𝚝𝚑𝚎 𝙽𝚒𝚝𝚛𝚘𝚌𝚛𝚊𝚌𝚔𝚑𝚞𝚋 𝚑𝚎𝚛𝚎, 𝚢𝚘𝚞 𝚌𝚊𝚗 𝚌𝚘𝚗𝚝𝚊𝚌𝚝 𝚝𝚑𝚎𝚖 𝚋𝚢 𝚎𝚖𝚊𝚒𝚕: 𝙽𝙸𝚃𝚁𝙾𝙲𝚁𝙰𝙲𝙺𝙷𝚄𝙱@𝙶𝙼𝙰𝙸𝙻.𝙲𝙾𝙼 𝚘𝚛 𝚟𝚒𝚜𝚒𝚝 𝚝𝚑𝚎 𝚝𝚎𝚊𝚖𝚜 𝚠𝚎𝚋𝚜𝚒𝚝𝚎 𝚝𝚘 𝚕𝚎𝚊𝚛𝚗 𝚖𝚘𝚛𝚎 𝚊𝚋𝚘𝚞𝚝 𝚝𝚑𝚎𝚒𝚛 𝚜𝚎𝚛𝚟𝚒𝚌𝚎𝚜. 𝚆𝚆. 𝙽𝙸𝚃𝚁𝙾𝙲𝚁𝙰𝙲𝙺𝙷𝚄𝙱. 𝙲𝙾𝙼”

Helpful Report

Posted 1 year ago

“Amazing customer service. Nobel walked me through the entire process of transferring my account over and answered questions I didn't even know I had yet (but needed to know). He also noticed I was using a different amount of data than I was paying for and helped guide me through switching plans and choosing the plan that would work best for me - a plan that actually was better for my needs. Highly recommend U.S. Mobile.”

Helpful Report

Posted 1 year ago

US Mobile is rated 4.8 based on 2,594 reviews