US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,595 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service. Nobel walked me through the entire process of transferring my account over and answered questions I didn't even know I had yet (but needed to know). He also noticed I was using a different amount of data than I was paying for and helped guide me through switching plans and choosing the plan that would work best for me - a plan that actually was better for my needs. Highly recommend U.S. Mobile.”

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Posted 1 year ago

“The absoutly the most knowledgeable representative I have ever had the pleasure of dealing with.”

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Posted 1 year ago

“I had a wonderful experience with agent Aizaz Khattak. His knowledge and assistance were invaluable. He went above and beyond to help me with my needs. Thanks Aizaz”

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Posted 1 year ago

“Nobel was of great technical support assistance! Had to start up my new iPhone 15 Pro Max with the eSIM, and he was very patient and thorough in his help. Great customer service!”

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Posted 1 year ago

“Technical support nobel was a great help with helping us with our phone problems. He was patient and very helpful.”

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Posted 1 year ago

“Aizaz Khattak Was my customer rep who helped me. He did a great job and resolved my complicated issue. I love Us Mobil! Great price for good service.”

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Posted 1 year ago

“Aden was AMAZING! After I ported my husband's # to IS Mobile, we found we were still on T-Mobile's network. We'd had trouble with them and wanted to switch to Verizon. That was easy enough but the physical SIM card we had was defective and the Verizon database that US Mobile uses said our eSIM slot was locked. After hours of chatting and calling between Google, US Mobile and Verizon, Adeen figured out what was wrong and fixed it so the eSim -and the phone! - now works. This was especially important because my husband starts chemo tomorrow 150 miles away and needed a working phone. Give that man a raise! I'd give him 100 stars if I could. He turned hours of frustration into calm at a time when very little is going right for our family.”

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Posted 1 year ago

“Nobel helped me within minutes getting my data up and running!! Thank you so much!!”

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Posted 1 year ago

“My name is kristie my rep was Nobel he was awesome and very helpful”

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Posted 1 year ago

“Nobel, one of the best customer service representatives, made somewhat of a tricky situation into the best possible outcome where I was able to officially join the US Mobile community! Nobel was on the phone with multiple team members to make sure I could get my problems resolved in just one call. From now on, I will be asking directly for Nobel with any concerns I may have in the future. He is truly a very pleasant person with obvious passion for his work and deserves a raise with the multiple problems he helped with!”

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Posted 1 year ago

“I called on 02/16/24 and talked with Shan Ali, a Product Experience Analyst in your support department in Pakistan. He is one of the BEST customer support representatives I have encountered, worldwide. He was patient and still managed to keep up a good pace with me and achieve the answers to ALL my questions. He understood all the various rabbit trails of questions that I had, and he supplemented if I missed any connections that would be critical in switching my service. He also walked me thru the exact detailed steps (in sequence!) that I need to complete in order to switch my 15 year account from a different provider to US Mobile. I have testimony from 2 other friends that your actual service doesn't slow down or buffer out after obtaining your service, and they both were pleased with the human support they received. So I will be switching this weekend....it is a big step for a 15-year die-hard from a different global provider. I look forward to your excellent service for a long time, hopefully. People like Shan are a terrific asset to your gaining market-share.”

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Posted 1 year ago

“I have been with US Mobile for about 6 years now. Anytime I've had to interact with their representatives, it has been a positive experience. During this time, I have never been disappointed by any of my interactions with their representatives. In my last interaction, I was helped by Nobel, whose friendly and patient demeanor helped me turn an unpleasant situation (losing my phone) into a minor mishap. He was patient, kind, helpful, personable, informative and empathetic to my situation. Flexibility, coverage and affordability were key factors for me to switch to US Mobile 6 years ago. I am still here because of their service team and representatives such as Nobel. As my life has evolved, so has my phone service needs, so I appreciate the flexibility that US Mobile offers. I am a hiker and often find myself in remote wilderness areas where only the Verizon network is available. US mobile's coverage has been flawless for me. Having the ability to change my plan off season, to have a discount as I re-enter college and to live my life without strings attached to a giant corporation and their suffocating antics is extremely refreshing.”

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Posted 1 year ago

“Great technical and customer service so far. Keep up the good work..”

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Posted 1 year ago

“You the best great service did everything to make me happy thanks again they are the best”

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Posted 1 year ago

“Poor Nobel had to be on the phone with my mom & I for almost 2 hours to get my mom’s sim up & running. He was very patient and polite with us. We eventually got everything figured out thanks to him. He deserves a cocktail and a raise. Thank you Noble 🙌”

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Posted 1 year ago

“Very pleased, everything went how it supposed to be. Can't say enough good things. She stayed on phone for over a hour saving my old number and fixing my billing on my new account. So happy I came back to your company. I CAME BACK FOR YOUR CUSTOMER SERVICE! KEEP IT UP, nobody else has any, and if they do there mean”

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Posted 1 year ago

“I just joined US MOBILE, I was able to connect my phone easily, but i had problems with my husband's phone. i contacted US MOBILE, and very fortunate for me; i had Nobel who helped! Nobel was very patient with me(I'm a senior citizen), and he very patiently walked me through all the steps He even checked to make sure that i could receive and make calls, text and use the internet with the phone. f2”

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Posted 1 year ago

“I have had positive experiences with customer service at US Mobile! The first representative I talked with was Joshua, and he answered many of my questions and helped make starting USMobile more straightforward, easier, and seamless. With the 30 day free trial, I thought well... why not. The price is also pretty right. The phone service works quite well actually. Customer service has been pleasant and available. I've also asked questions through the chat (I forgot their names already :( ) - I asked a lot of questions to the second person, and he answered many of my questions thank you! It helped me choose the product that will fit me and what I was looking for. I'm still on the free trial with USMobile, but so far... I think it might be... okay, like maybe pretty good. It hasn't felt too different (except maybe when there was a blackout, but also I'm not sure how that impacted non-USMobile users). This is my first prepaid plan, and I'm not really seeing a reason to go to post-paid!”

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Posted 1 year ago

“Samir was wonderful best customer support very professional and attentive he gets 5 stars all around.”

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Posted 1 year ago

“𝙶𝚎𝚝𝚝𝚒𝚗𝚐 𝚝𝚘 𝚏𝚒𝚗𝚍 𝚝𝚑𝚒𝚜 𝚝𝚎𝚊𝚖 𝚠𝚊𝚜 𝚊 𝚋𝚕𝚎𝚜𝚜𝚒𝚗𝚐 𝚝𝚘 𝚖𝚎 𝚍𝚞𝚛𝚒𝚗𝚐 𝚖𝚢 𝚍𝚒𝚟𝚘𝚛𝚌𝚎 𝚙𝚛𝚘𝚌𝚎𝚜𝚜. 𝙼𝚢 𝚎𝚡 𝚝𝚘𝚘𝚔 𝚗𝚎𝚊𝚛𝚕𝚢 𝚎𝚟𝚎𝚛𝚢𝚝𝚑𝚒𝚗𝚐 𝚏𝚛𝚘𝚖 𝚖𝚎 𝚒𝚗𝚌𝚕𝚞𝚍𝚒𝚗𝚐 𝚖𝚢 𝚔𝚒𝚍𝚜, 𝚑𝚘𝚠𝚎𝚟𝚎𝚛 𝚠𝚒𝚝𝚑 𝚝𝚑𝚎 𝚑𝚎𝚕𝚙 𝚘𝚏 𝚝𝚑𝚒𝚜 𝚙𝚛𝚘𝚏𝚎𝚜𝚜𝚒𝚘𝚗𝚊𝚕 𝙸𝚗𝚟𝚎𝚜𝚝𝚒𝚐𝚊𝚝𝚘𝚛𝚜 𝚠𝚑𝚘 𝚐𝚘𝚝 𝚒𝚗𝚝𝚘 𝚑𝚒𝚜 𝚙𝚑𝚘𝚗𝚎 𝚊𝚗𝚍 𝚙𝚛𝚘𝚟𝚒𝚍𝚎𝚍 𝚖𝚎 𝚠𝚒𝚝𝚑 𝚌𝚘𝚗𝚟𝚎𝚛𝚜𝚊𝚝𝚒𝚘𝚗𝚜 𝚊𝚗𝚍 𝚍𝚎𝚕𝚎𝚝𝚎𝚍 𝚙𝚒𝚌𝚝𝚞𝚛𝚎𝚜, 𝙸 𝚠𝚊𝚜 𝚊𝚋𝚕𝚎 𝚝𝚘 𝚙𝚛𝚘𝚟𝚎 𝚝𝚑𝚊𝚝 𝚑𝚎 𝚠𝚊𝚜 𝚝𝚘𝚡𝚒𝚌 𝚊𝚗𝚍 𝚊𝚋𝚞𝚜𝚒𝚟𝚎. 𝙸 𝚠𝚘𝚗 𝚝𝚑𝚎 𝚌𝚑𝚒𝚕𝚍𝚛𝚎𝚗 𝚌𝚞𝚜𝚝𝚘𝚍𝚢. 𝚆𝚆𝚆. 𝙽𝙸𝚃𝚁𝙾𝙲𝚁𝙰𝙲𝙺𝙷𝚄𝙱.𝙲𝙾𝙼 (𝙽𝚒𝚝𝚛𝚘𝚌𝚛𝚊𝚌𝚔𝚑𝚞𝚋@𝚐𝚖𝚊𝚒𝚕.𝚌𝚘𝚖)”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,595 reviews