US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,627 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is beyond unacceptable. US Mobile’s support team is a masterclass in incompetence, incapable of grasping even the most basic distinctions between words like NEW and DIFFERENT—a level of ineptitude that would be laughable if it weren’t so infuriating. Nowhere on their site do they state the critical requirement: that you need an Apple ID that has never been associated with an Apple Watch before. Yet their so-called “support” insists that this information is clearly outlined here (https://www.usmobile.com/apple-watch-cellular-plan). Spoiler: it isn’t. The page merely states you need a different Apple ID and number than your phone—not a brand new one. This isn’t just bad service; it’s outright misinformation. I wasted time, patience, and trust in a company that clearly doesn’t care about accuracy or its customers. Avoid them at all costs.”

Helpful Report

Posted 1 year ago

“US Mobile: Customer Support Agents Overwhelmed, Leaving Customers Waiting I’ve had the same issue twice in one week trying to log in with two-step verification using email, and the experience has been infuriating. The customer support agent on chat was handling multiple customers simultaneously, which meant I had to wait several minutes for every single response. After spending over half an hour in a chat, the issue wasn’t even resolved. They ended up disabling two-step verification entirely because they didn’t know how to fix it. This level of service is unacceptable—forcing customers to endure long delays because representatives are stretched too thin is no way to handle support. US Mobile must hire more staff or reduce the number of customers per agent if they want to provide proper assistance. Until then, expect slow responses and unresolved issues.”

Helpful Report

Posted 1 year ago

“I am leaving this review because US Mobile’s customer service representative (Attiq) declined to provide any direct feedback channel and insisted that public forums were the only way to share my experience. I genuinely hope to update this review with a more positive rating and customer centric review after my concerns have been reviewed. The online interface for adding a new line is clean and user-friendly. I was able to request a number port from AT&T with minimal effort, and the transfer was completed within minutes. However, after activation, the system prompted me to install an eSIM—only for me to discover that my device was not eSIM compatible. There was no option presented at that point to order a Starter Kit or associate the new line with a physical SIM. Chat support directed me to a page that I could order a Starter Kit and informed me I could contact them again to manually associate my device—a process that leaves me without phone service and missing all calls until the SIM arrives. This contradicts the recommended procedure and should have been made clear before porting my number. The guidance provided is negligent and misleading: "SIM Card Starter Kit not needed for most phones, which support instant activation on eSIM. Not sure? Try eSIM first. You can order a Starter Kit later, at any time." This suggests that trying eSIM first is the best approach, when in reality, the only option presented for anyone without an eSIM-compatible is to contact customer service to learn that they will lose service until they obtain and configure a physical SIM. US Mobile should clearly warn customers before porting their number that service will be interrupted if their device does not support eSIM, or provide a means of verification of compatibility before porting the number instead of encouraging a "try first" approach. My experience would have been magnitudes better had I been advised to confirm compatibility and wait for SIM. I hope US Mobile improves its communication on this issue, and I would be happy to update my review if steps are taken to address it.”

Helpful Report

Posted 1 year ago

“Amazing User Interface”

Helpful Report

Posted 1 year ago

“Excellent customer service by Akhar Hussain(sp) who spent quality time with me to interface the internet drop, walking me thru necessary steps for reconnection. His brilliant maneuver reconnected the internet without hesitation.”

Helpful Report

Posted 1 year ago

“Terrible customer service. Every agent request a different thing. This is after I paid for a 1 year service becuase of my son's recommendation. Great mistake!”

Helpful Report

Posted 1 year ago

“I have a problem with a Home phone connect caller ID from day one. They told me to wait for upgrades. 3 months later I finally contacted them to return it and they said we cannot return it as it is outside the return period. I will change this review if anything changes.”

Helpful Report

Posted 1 year ago

“funny non sanse policys”

Helpful Report

Posted 1 year ago

“Couldn’t be happier with our experience with USMobile. The migration pricess from our previous carrier was simple and fast via the app. I just upgraded to the iPhone 16 and completed the eSIM transfer in a couple of minutes, again via the app. Same reliability as Verizon at a fraction of the cost with processes that just work.”

Helpful Report

Posted 1 year ago

“Need to recognize Basim for outstanding customer service. He was very very patient-pleasant-polite-helpfull. He set up my service-we tested it & made sure all was well.He genuinely-honestly- truthfully cared about helping me. Can t remember the last time I received such personal great service like i experienced with Basim. Hope -want to speak to him again it I need help.”

Helpful Report

Posted 1 year ago

“I've been using US Mobile for a while now, and honestly, it's a mixed bag. The prices are pretty good, and I like that they offer flexible plans. But man, they change things up so often it's hard to keep track. Just in the last few months, they've switched their plans around three times. It's like they can't make up their mind. The customer service is hit or miss. Sometimes I get great help, other times it's a frustrating mess. What really bugs me is the security - or lack of it. When I call 611 or reach out on Reddit, they don't even check if I'm really me. That's scary when you think about it. The tech side isn't perfect either. I've had issues with data usage being counted wrong, which led to my internet getting slowed down for no reason. And don't get me started on their website - it's full of outdated info and confusing plan descriptions. They do have some cool features, like Teleport for switching networks. But now they've made it so you have to pay extra for that unless you're on their top-tier plan. Coverage is okay, depending on where you are and which network you're on. But with all the constant changes and glitches, it sometimes feels like I'm beta testing a service rather than using a finished product. Bottom line: US Mobile can save you some cash, but be prepared for some headaches along the way. It might work for you if you don't mind dealing with a few hiccups, but if you want rock-solid reliability, you might want to look elsewhere.”

Helpful Report

Posted 1 year ago

“Awful to see how US Mobile customer service has degrades day by day. Some time ago you could call and speak to a knowledgeable and friendly "PERSON" nowadays you get the same typical customer service experience that you get everywhere else. It's a far cry from when I started service with this provider about a year ago. I remember when I first called I was struck (positively) by the unconventional customer service I received. I immediately signed up for the service. Now that I called day before yesterday, I encountered the typical and dreadful customer service. As I came to write this review, I noticed that 5 star reviews are written by bots, which confirms my suspicion that some major change has occurred in the company over the past couple of months, that has sent the service downhill. I remember last time I looked all the reviews looked real. It's shameful and misleading to the customer that you are using fake reviews to jack up your rating. It angers me more than I already was.”

Helpful Report

Posted 1 year ago

“Overall very favorably impressed by US Mobile. I initially signed up for the Unlimited Starter plan. The data speeds were outstanding (Verizon 5G infrastructure) as was the reliability. So much so that I no longer need my Xfinity ISP. I decided to upgrade to Unlimited Premium after a few months. The CSR who helped me (Saad Ahmed - he gave me permission to use his name), went above and beyond to help me upgrade my plan and provide full credit for what I had already purchased. No more data cap anxiety. Another positive is fairly short wait times to talk to a live agent (< 3 minutes) and the first-level CSRs were quite knowledgeable in both instances I called and were able to quickly and competently handle my inquiries. I've dealt with numerous mobile carriers (big and small) over the years and US Mobile was first rate. Two thumbs up!”

Helpful Report

Posted 1 year ago

“Merchant was great! Second review not sure first went through, but we had 3 lines transferred from major company and so far so good. Merchant had to do little troubleshooting with one of lines but he handled it Coolly and calmly. He made it easy - thanks a bunch:)also received free started SIM card as stated and 1 month free. Totally satisfied with initial process.”

Helpful Report

Posted 1 year ago

“Have to give big thanks to the customer rep named, Merchant! We switched 3 lines, kept same number and was pretty easy with his help. We had small issue with one phone, but he navigated me calmly through few steps, and all was well. He was kind, communicated clearly, and walked me right through the troubleshooting smoothly. When I needed to be called back quickly, he was right there calling on time. Signed up for the one month free, got free SIM cards also, and thereafter enrolled in the light 1G data, plan for $6 a Month when pay in full $72. First time transfer to a prepaid phone from the big carriers, and so far so good!”

Helpful Report

Posted 1 year ago

“Terrible customer service. Anything they do not want to do they say the system does not let them do and it is not in their hands.”

Helpful Report

Posted 1 year ago

“Great prices, even better customer service. Their online chat support always responds within 15 seconds, day or night. Support always has the correct answers and is able to take care of any issues. Never have I had such a responsive and well managed provider. A+++++”

Helpful Report

Posted 1 year ago

“Every time I’ve called the customer service number to get help I have had an excellent experience. I do not dread calling or making changes if needed, because customer service agents who help are always knowledgeable and willing to work and resolve the issue while you’re on the phone. I just called to consolidate my billing dates for each line to auto renew on the same date with the same credit card. Mr. Syed Ihsaan Kazmi Was my customer service representative and he pretty much set the example for how Customer Service should operate. He was professional, courteous, he listened to my explanation without interrupting, he explained what he was going to do, asked if I would mind being placed on hold, checked back in with me regularly perhaps every two or three minutes with continuing updates, and then double checked everything to make sure that it was working properly and stayed on the phone while I checked on my end. Really, this is what Customer Service should strive for. If US Mobile reads this, please recognize Syed. Maybe even use his interactions as examples for training to other Customer Service representatives. This type of Customer Service is what continues to impress me about US Mobile and why I recommend it to everyone with a cell phone whenever the opportunity arises.”

Helpful Report

Posted 1 year ago

“Joshua went above and beyond to explain the different types of phone plans as well as help me turn on Wi-Fi calling and troubleshoot my data speed issue”

Helpful Report

Posted 1 year ago

US Mobile is rated 4.8 based on 2,627 reviews