US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,608 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joshua went above and beyond to explain the different types of phone plans as well as help me turn on Wi-Fi calling and troubleshoot my data speed issue”

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Posted 1 year ago

“Nobel was great @ US Mobile technical support”

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Posted 1 year ago

“for the past 3 weeks hold time has been over 1 hour no response chatted with customer service they said 2 weeks to fix now after 1 month they tell us to insert sim card in another device what other device other than one we purchased from them calling canada has been a nitemare stating restricted phone lines never had a problem with phone power switched because wanted to try for elderly parents that do not have internet for landline customer service is horrible”

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Posted 1 year ago

“I spoke Shan Ali for over a hour and a half. This young man was very patient and knowledgeable. If he was frustrated at any time I never noticed. He has to repeat himself number times due to a health issue I have with my ears. I never told him this. We would get disconnected and he never failed to call me back until my issue was resolved. I'd like to say thank you to him again. It's hard to find good customer service anywhere now days.”

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Posted 1 year ago

“Nobel was the best customer support I could ever have”

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Posted 1 year ago

“NOBEL, is a very good agent. Love my new plan! John G.”

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Posted 1 year ago

“Our representive Nobel was made the experience 5 stars. His patience is 2nd to none, he walked us through verification, and assisted us in selecting the best service plan for our individual needs. Nobel is a huge asset to your company because people make the difference, there will never be a real substitute for personal service by another human being!”

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Posted 1 year ago

“I called in to port all my five line out because of the horrible experience with a chat person just to fix my darn DATA but as soon as i was connected to wonderful Bakhtawar, she had my service up and running in no time. never have I ever heard such a soothing voice before... Bless you my dear,, you are wonderful and you have made me like us mobile. you have been brought up well by your parents and i'm sure you have been trained well by your amazing manager. Love you xx”

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Posted 1 year ago

“Awesome job getting my e-sim up and running, really appreciate it. Thank you, Nobel!”

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Posted 1 year ago

“I had a fantastic experience with Ali Arslan and want to make sure my feedback reaches him so that he is recognized for his excellent customer service. I subscribed to US Mobile starter plan but my data service was not working. There were some technical issues with my phone and we had to add APNs manually. Ali not only sent me the required APNs but waited patiently on the call while I was inputting the APN details. This exercise didn’t fix the issue wholly and he had to change some other parameters at the backend. Once everything was in place, the data service worked flawlessly. I appreciate the knowledge and professionalism Ali displayed while we were on the call. This interaction is definitely going to make a US Mobile customer for many years to come. Thank you, Ali once again for your help and time.”

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Posted 1 year ago

“I had an excellent experience today, while calling in to US Mobile. It is rare to receive such thorough and patient customer service. Nobel, took his time to assist me, regarding multiple issues and inquiries, as well as saved me money on my phone lines. Thank you US Mobile for such excellent service, a fantastic customer experience and awesome savings! New people at the company could truly learn from Nobel as he is an exemplary representative! :)”

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Posted 1 year ago

“Nobel has been superb helping me with my issues!”

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Posted 1 year ago

“Patient helpful customer support! Nobel is great!”

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Posted 1 year ago

“Wonderful US Mobile customer service- Haroon Majeed !”

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Posted 1 year ago

“Nobel was very knowledgeable and helpful. He was the third tech who tried to help me today and the first who was spot on for the issue. He really knows the technology of the business and its glitches. THANK YOU NOBEL!!”

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Posted 1 year ago

“Amazing customer service. Nobel walked me through the entire process of transferring my account over and answered questions I didn't even know I had yet (but needed to know). He also noticed I was using a different amount of data than I was paying for and helped guide me through switching plans and choosing the plan that would work best for me - a plan that actually was better for my needs. Highly recommend U.S. Mobile.”

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Posted 1 year ago

“The absoutly the most knowledgeable representative I have ever had the pleasure of dealing with.”

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Posted 1 year ago

“I had a wonderful experience with agent Aizaz Khattak. His knowledge and assistance were invaluable. He went above and beyond to help me with my needs. Thanks Aizaz”

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Posted 1 year ago

“Nobel was of great technical support assistance! Had to start up my new iPhone 15 Pro Max with the eSIM, and he was very patient and thorough in his help. Great customer service!”

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Posted 1 year ago

“Technical support nobel was a great help with helping us with our phone problems. He was patient and very helpful.”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,608 reviews