Shehryar Khan Was successful when others were not. He spent about one and a half hours helping me get my phone to work on your network. I have been trying to transfer my phone numbers and my phones to USMobile for almost a month. I have made many phone calls and seem to run into road blocks at every turn. I have 5 or 6 phones that I want to swap over from Verizon and it has not been easy. I also have 2 T-Moble phones. All my phones are Samsung A10e Phones. They are all alike. Over the last month I have made many calls to USMobile Support for long lengths of time. I decided to to port over my backup phone to see if I could be successful. Somehow, I switched sim cards and didn't know it. I had a T-Mobile sim card in the phone I was activating and the USMobile card in the dead T-Mobile phone. Within a few minutes Shehryar discovered my mistake. No wonder my phone wouldn't work. Wrong sim Card. It took me a while to figure out where the right sim was. I was convinced that I had the correct sim card installed. You can imagine my surprise when Shehryar asked me to check it. Wow. Shehryar navigated me all over the website trying to fix this many different ways. I had another sim card, so we were going to try to swap sim cards. I kept running into roadblocks. I couldn't get the chat to work. No way. Finally, I realized where the original sim was and we got my phone working. Wow. Shehryar is smart, he knows his way around USMobile web site. He has patience, he is kind and he is determined. Can we add SUCCESSFUL to that? This is the kind of employee that you want to keep. He might even deserve a raise in pay. If Verizon had service and people like this, I would not be leaving them. Keep this guy! Thank You so much! Marshall Almarode (509) 582-5627 Cell