Complete trash. Customer service is truly helpless when it comes to anything beyond basic. They continue to claim that a number port is still with the previous carrier even though the phone now says it's with Verizon, even when you call the phone number. Their customer service is just gate keepers that only handle basic tasks, if you have anything that is complex, they have no idea what they're doing and will just tell you they contacted another department, and that department will get back to you... they never do. I lost my phone number do to their complete incompetence.