I'm a RETURNING customer; I was *younger & foolish* to leave for a promotion elsewhere. It was a Nightmare (with previous carrier) to convert to a Single line-account & feeling like a Hostage. Only time & patience prevailed until I got my Transfer-Pin. Luckily I got Mr. Khyzer Naseef (a Miracle worker) to *hold my hand* for 54 minutes to complete my Transfer-In & porting my phone # took ONE minute when we were both dis-connected. :( Now I'm back for good & saving 55% on my bill. I AM *older & wiser* to avoid giant cellphone carriers and return here to speak to LiveAgents ~within minutes~ & (not listen to infamous recording "We're currently experiencing high volume of Blah Blah Blah....")