Excellent customer service. Fatima was the rep that helped us with an unfortunate situation. We purchased new phones through Pinwheel for our kids. The Samsung phones weren't recognized by the SIM cards that Pinwheel sent with the phones when we tried activating the service online. Initially, Fatima said we needed to wait until Monday to resolve the problem. Unexpectedly, she called us back a couple of hours later and was able to walk us through the setup process over the phone. This was not a standard request for service. Fatima never gave up! If there was something she didn't know, she would put us on a brief hold and get the needed information. I was so impressed from start to finish. Thanks, Fatima!