First of all let me just say, I have the cell phone service and also now the home phone service. Both times it was a problem porting my number. The first problem was I had boost infinite which was not listed on the website to switch, I found somebody finally on the chat who knew how to correct the situation and they got me squared away. In regards to the home phone I spent an hour and a half on chat which was wasted because we made no progress and I was told I had to buy a new SIM card blah blah blah, 90 minutes I'll never see you again. Called in to the phone queue, spoke with an excellent representative. He was articulate he understood what I was trying to say he was patient and he was able to complete the transaction of getting me ported over once he understood what was going on within a few minutes. His service was excellent and probably is why I didn't wind up canceling the home phone. I spoke with him for a few more minutes, and I feel that his young age he will go places in life with the attitude he has. In regards to the home phone service I have two to three bars of service but every call has gone through with the quality of my prior service carrier which was phone power. One of the problems was phone power was not listed on the porting list. He was able to overcome that and get me switched over within 15 minutes. If you're planning to get mobile service and or the home phone system, I would recommend us mobile. While I had been happy with phone power, I like the fact that I can call different countries if needed. In regards to the cell service I have coverage in my home office which I wasn't able to get with boost infinite, I like the dashboard on the mobile app and I appreciate the customer service I received. I very rarely will complement the company it seems we always on reviews post bad things, but in this case I want to share my positive experience.