I recently transferred my parents’ phone numbers to US Mobile and purchased two annual plans for them on October 13 through a US Mobile Support Representative using my credit card. The very next day, both of their phones were blocked and their account was flagged — with no explanation. My parents are in their eighties and depend on their phones for essential medical and social support. This sudden service disruption has caused them major distress. I’ve spent hours on the phone with US Mobile support and emailed the compliance department multiple times, but no one has responded. The silence from US Mobile is unacceptable. This isn’t just poor service — it’s negligence that directly affects vulnerable seniors. I moved multiple lines to US Mobile believing it was a reliable carrier, but this experience has completely shattered my trust. If this is how US Mobile treats its customers, especially seniors, I strongly urge others to think twice before switching.