After months of trying to find a new service provider following a horrendous divorce, and starting over from scratch - not wanting a phone contract, and having too new a phone for a couple other prepaids, I stumbled onto US Mobile...and it has been the greatest unintentional choice of service providers. My initial experience with the website was super fast and easy and I had a SIM card in 2 days. Then when I contacted a rep through the online chat for some help, I was assisted by an incredibly gracious, patient, and helpful representative, Kamil K. In just a matter of minutes I was all set and Kamil had processed a change in phone numbers so I could establish a number from an area code for ease of recall because of memory problems. Kamil - Just phenomenal customer service (especially after 20+ years as a Sprint customer)!! THANK YOU!!