Terrible customer service !!! Moved into a property and they leave me with no gas during this pandemic with a 2 and a half year old . Previous tenant owed £52 and UTILITA requests that i pay tgis balance to be able to use the meter or have a smart meter put in . That debt isn't mine to pay and i don't want a smart meter so I'm left with no heating or hot water with a toddler . Will definitely be contacting the energy ombudsman as this is an illegal practice to force sell smart meters and puts me and my child in a situation where we have no heating or hot water in November !!! Beware people