Utilita Energy Reviews

1.50 Rating 12 Reviews
8 %
of reviewers recommend Utilita Energy
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
Customer Service
communication channels
Email, Telephone

Write Your review

Tell us how Utilita Energy made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
The worst company and more expensive. Never again this fuck****ng idiots
1 Helpful Report
Posted 8 hours ago
I have been with Utilita a few years now and not had a problem until this year when i have noticed gas and electric have really gone up in price .
Helpful Report
Posted 2 days ago
Absolutely appalling customer service, having spent on more than one occasion several hours to them on the phone & then attempting to email them I am no further forward. Now been given an alternative email
Helpful Report
Posted 3 days ago
Do not go with Utilita, I had my energy supply cut off on two separate occasions! This was not because I hadn’t paid my bill. I was switched over to Ulitita after the previous energy supplier went out of buisness. Every time you phone customer service I was on hold at least 60 minutes. I complained via email and even this took a long time to get back to me or answer. They tried fibbing me off with £20 credit to make up for the accidental Dis connection of power. I had to throw food away and ended up going to a cafe to charge my mobile at they take so long to answer calls. To top it off I now have an expensive bill. I have since left Ultilita. I would give zero stars if the system allowed very poor service.
1 Helpful Report
Posted 2 weeks ago
Costing me double and not given warm home discount
Helpful Report
Posted 2 months ago
My experience whilst under this company was very stressful to say the least, these people turn ur energy off regardless of weather you have children poorly living with you or not and trying to get hold of them in an emergency is a complete and utter waste of your time, no matter how much of an emergency it is these people in my opinion are heartless,my little girl had bronchitis when she was a baby 2 years ago and they had turned off my energy because I didnt pay my bill due to being in the hospital with my poorly little girl,so when I got home from the hospital had no energy and couldn't charge my phone battery dead so I would never recommend these vultures sorry not sorry utilita,only join them if ur happy to be on hold for an hour and a half!no exaggeration,I even have the screenshot of the call!
1 Helpful Report
Posted 4 months ago
They dont answer the phone. They dont switch your account. They change their policy everytime you speak with someone. They ignore email complaints. They send me debt collecting letters.......I am gradually being worn down to an angry person.
Helpful Report
Posted 8 months ago
My complaint with them is they don't give out the stay warm money for the elderly
Helpful Report
Posted 8 months ago
I phoned to take over the pay as you go smart meter electricity supply and Marcie was super efficient and helpful. She got me registered and able to buy some more electricity, no fuss and no bother!
Helpful Report
Posted 10 months ago
terrible customer service, terrible to deal with, terrible with everything would never recommend and would certainly never wish to deal with again, cant wait to swap from them!
1 Helpful Report
Posted 11 months ago
I signed up for duel fuel. My electric was changed over 1 December 2018 Your fitter came to change the meters 28 December 2018,he fitted the electric meter, but said he couldn't fit the gas meter because the meter box was too small and he would have to order a larger one. Fair enough that is an unforeseen circumstance. I left it over a month expecting some sort of correspondence from you and finally decided to contact you myself. I've now been told you can't change the meter is registered to 'plot 4' and not the property address, I have two issues with this firstly if you had informed me of this I would have cancelled the switch and secondly if this is the case why did the fitter attempt to change it in the first place? I'm stuck with you because you have fitted a smart meter and every supplier I've tried say I can't switch
Helpful Report
Posted 1 year ago
This the most appalling company i have ever been with. They never answer there phones. When I did get though they just made things up. So made a complaint and when they responded it's was an even bigger lie. They sent me an email saying they had investigated and i never called them i went through a third party website this was a complete lie.The complaints department have still not done anything and keep on making excuses. Say well away from this appalling company.
Helpful Report
Posted 1 year ago
Utilita Energy is rated 1.50 based on 12 reviews