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Utilita Energy Reviews

1.1 Rating 578 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

1.1

Based on 578 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Utilita Energy 1 star review on 16th November 2023

Utilita Energy 1 star review on 16th November 2023

Utilita Energy 1 star review on 16th November 2023

Utilita Energy 1 star review on 28th February 2023

Utilita Energy 1 star review on 28th February 2023

Utilita Energy 1 star review on 20th January 2023

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a scam! They just walk into your home promising you to change your meter to a better one, offering the lowest rate and then the bill comes. We had to pay over 100 pounds per month, just for gas, for a 1 bed flat, for periods we were not even at home! They never changed the meters, they never even asked for the meter readings so they made up their own and when we provided them with the actual meters they just ignored us. They ignored all the emails we sent and on the phone they pretended to have never received emails from us. They also blocked us from moving to another company when we said we want to change companies due to the cost. Not helpful at all!”

Posted 1 day ago

“1 star rating is just pushing it in my book if you ask me! I was referred by a friend as I was told that the electric would be alot cheaper than most providers. I thought lovely it’s saving me more than what I’m paying at the moment! Wrong!… My current provider explained to me that even their standard rate is 3 times more than what I’m currently paying at the moment. And then I would have to pay for this and for that. I had a bad feeling about swapping over to Utilita but ignored my gut feeling. Then my provider put me in touch with Utilita their end to see if I wanted to still proceed with Utilita or stay with who I’m currently with. I finally got through to someone after 45 minutes and when I did the thing on the other end didn’t really care what I had to say but then got arsey when I said I didn’t want to change over to them. Her attitude stunk big time. She then referred me to a different department which I just thought they could cancel my switch there and then clearly not. I was on hold for over an hour and a half no music no nothing it was like no one was on the other end of the phone. I thought I would do more research on the reviews for Utilita and I’m so glad I did! So friggin glad? Reading these reviews with my jaw hitting the floor with this company and how they are actually still in business flabbergasts’s me. I just can’t believe that they have put people through this and still having the cheek to take their money but for their neighbours too by reading the wrong meters how is that even possible! I really do hope these people get back what’s owed to them what Utilita have taken. I have 3 children and 1 of them suffers with bad eczema which requires her to bath twice everyday. Reading these comments saying they haven’t had no hot water for days I would want to drag the owner of the place through a bush backward by his/her hair and the customer service! Thank god I eventually stuck to my current provider! Stay away from Utilita no go!”

Posted 1 week ago

“Absolutely joke of a company charging more than previous company should be less they do not listen put a debt on your account what you do not have not even been with then 2.months”

Posted 1 week ago

“Giving utilita a 1 star is being polite. The customer service is atrocious. All they do is repeat the same thing and do not resolve the issue. The waiting time to get answered is ridiculous I’ve once waited over a hour just to be told to be more patient with them. I’m glad I left and joined another energy company. Avoid utilita at all cost!”

Posted 2 weeks ago

“Awful company, zero customer service, complete bigness to get anything done even after multiple lengthy phone calls.”

Posted 3 weeks ago

“Where do I start with this company, I have had nothing but problems with utilita from the smart meter not working to customer support it's all horrendous! Was on the phone for a emergency they had Me on hold for one hour they processed to answer and hang up on me! Leaving a pregnant woman in a freezing cold house with no gas or electric on! The prices they charge for electricity and gas is ludicrous, do not be fooled by the "no standing charge" as they charge up to 2x the price of there competitors. Stay well away from this company avoid at all costs. I will be switching providers as this is not the first time this has happened.”

Posted 3 weeks ago

“Absolutely atrocious customer service - £40 on both gas and electricity and it's gone in a week, people are barely getting by whilst these energy companies are raking in billions in the profit through putting our population into even worse poverty, the rates and greed of this company is unreal for the pathetic excuse for a service they deliver. Nationalise Energy.”

Posted 1 month ago

“Got over £100 credit on my electric burt you sent me a bill for £5 don't want to give bank details over phone why can't it be taken of my credit also can't find out what's happened to my £132 credit for my gas I was told I had a smart meter in but you gave the wrong address on your message worried my credit has gone to someone else”

Posted 1 month ago

“Wow just plain awful service. Didn't have a clue and passed around to more and more agents who could do nothing..”

Posted 1 month ago

“Rubbish company, when you finally get through to someone they cut you off. They can not help with simple tasks. This company should be shut down immediately. Very disappointing.”

Posted 1 month ago

“If I could allocate no stars I would! This is the worst company I have EVER had to deal with. They are useless! You phone well before 6pm to be told they shut at 6;00 and the call ends. When you actually wait and get hold of someone at least 4 out of 5 times they cut you off. You cannot understand what they are saying because there is a lot of background noise to so you cannot even hear them. If you do - they do not solve any query in fact they leave you with more questions! My son has tried so many times as have other members of the family to get him to be 1) accepted as a customer 2) replace credit that was taken by a previous tenant and 3) not keep cutting him off when he actually has the credit if there was anyone there capable of sorting what seems like a straightforward issue. My son cannot move in to a rental because of this threat to have no electricity. It is immoral. We have sent a complaint after 3 weeks of this dire service. 0 out of any score!”

Posted 1 month ago

“They con you with all their talk at the door I was using about a third more electric than my energy supplier before gone back to my old one I’d stay well clear of these robbers”

Posted 1 month ago

“crazy queus to tlak to skmekne, bought a house, topped up 2 times just moved yesterday bare in mind topped up 2 times £40 and £30 per time, and today says gas stopped as no more credit, wth? i just topped up.., got a 6month baby and house is cold nobody answering, lines to talk to someone huge, waiting to move away asap!!!”

Posted 1 month ago

“How that happened yesterday I had on my electric like £20 but I wake up today in the morning and it’s on minus. When I had it with OVO I did not have problems like that £20 kept me a week so anygry now. DO NOT CHANGE FOR THIS !!!!”

Posted 1 month ago

“Never sign up with this company, I got landed with the as my tenant signed up to them unknown to me. Upon taking possession of the property back I realised that I had been paying off the tenants debt as Utility hadn’t cleared it or correctly set up a new account. I tried to resolve this but 9 telephone calls all over 40 minutes long it’s still not sorted. Utilita keep changing their requirements from me to set up the account and repay the overpayments I’ve made, they initially asked for the Land Registry documents Title Deeds for the property to prove I was the owner. After getting these from Land Registry and submitting to Utilita they said they were not the official documents despite these coming directly from Land Registry Scotland, Utilita then demanded a solicitors verified letter stating I was owner. I have owned the property for around 20 years and managed hundreds of properties through my career and have never been requested to submit documents like this to utility companies. Utilita are a disgrace and should be investigated by the relevant authority for illegal charging and refusal to reimburse. If this review stop one customer signing up to Utilita great, hopefully hundreds will read this and go elsewhere. If they were offering free gas and electricity I would still find another supplier. CUSTOMERS BEWARE”

Posted 1 month ago

“Firstly luckily for me I have changed electric provider because you were over charging for my electric since I have changed I use the same amount of electricity and I'm being charged half the amount you was taking fro my day as you go customer so I really think you owe me money but your a rip of company and hopefully people will not apply to you for energy”

Posted 1 month ago

“Money has been taken out of my bank account , and your customer services man called Colin ( wouldn’t give his last name) had no idea how to help me , and wouldn’t put me through to either his supervisor or fraud department. I am appalled by the service you provide .”

Posted 2 months ago

“Miss leading salesman. Insisted on speaking to me when my career told them I was having a bad day. When I got to the door rep stated he was here to upgrade my Smart meter as I am on the British gas frist roll out from years ago. Fast talking got his foot in the door as I thought he was here on behalf of British gas to upgrade my meter. Started confusing me with a load of information while tapping through my meter stating the upgrade will give me a cheaper tariff, that I was a good customer and would I except an upgrade for cheaper energy plus no service charge. Before I know it the company phoning me asking fast questions with him prompting me to say yes or no to the questions as I'm hard of hearing, disabled and fully loaded to the eye balls on pain killers. Woke up this morning with a clear head land functions to see the Utilita booklet and realising what I had done or gotten myself into. Seven hours trying to get through to a person to cancel this as supposedly there is a fourteen day cooling off period yet written on this booklet there's a date for seven days time. Goodness knows what that's for!! Have even sent an email to try and cancel this. You can not get hold of anyone. So leaves me no choice but to contact British gas to block this transfer.”

Posted 2 months ago

“Actually I never deal with rubbish company like this, I been waiting for my refund money over 3 months, I called every 2 days waiting over 1h30 lies and lies saying u will get the money in 10 days, waste of time”

Posted 2 months ago

“Actually I never deal with rubbish company like this, I been waiting for my refund money over 3 months, I called every 2 days waiting over 1h30 lies and lies saying u will get the money in 10 days, waste of time”

Posted 2 months ago

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Utilita Energy is rated 1.1 based on 578 reviews