Absolutely awful service. I’ve had ongoing issues with my gas meter for weeks and nothing has been fixed. I’ve spoken to three different people and not one of them could resolve the problem – they just keep saying the meter isn’t connected. Meanwhile, I have to call almost every week to top up, and the credit never reaches the meter. I’m stuck manually entering long strings of digits every time, which is time-consuming and frustrating. I often have to sit on the floor to do it. The process is exhausting and completely avoidable if they just fixed the issue on their end. To make it worse, every time I call, I get put on hold and then cut off. No one follows through, and not once have I been offered any compensation despite all the hassle. It’s clear that the customer service team has no idea what they’re doing. I’m done with this company and currently looking to switch providers. Avoid if you want reliable service and decent support.