Having dealt with many energy providers over the years, I have to say that this one is by far and away the worst. I took over responsibility for a property after the previous occupant moved out and discovered that Utilita were the energy provider. It took me a total of nearly two months, many phone calls, emails, online chat to get accounts set up in my name. I have been put on hold for hours on end, only to then be cut off when the call is finally answered. Their 'live chat' feature is diabolical - currently at time of writing I am on hold for over 1.5 hours. They seem not to have any interest in providing customar service at all. Avoid at all costs.