Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.12

1.1 Rating 579 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 579 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

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“Actually I never deal with rubbish company like this, I been waiting for my refund money over 3 months, I called every 2 days waiting over 1h30 lies and lies saying u will get the money in 10 days, waste of time”

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Posted 2 months ago

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Posted 2 months ago

“Some of the worst customer experience I’ve had. On hold for a lifetime with the same automated message going around and around which suggests using their ‘community forum’ where Utilita customers sort out each others problems. Surely some of extortionate amount they charge could go to a service where we don’t have to sort each others issues out? Hours with the same message over and over, I’ve been cut off twice after waiting nearly an hour each time. I’d imagine that the people working in customer service for Utilita must get treated so badly by customers that did manage to get through out of sheer frustration. I’ve got a young daughter and partner at home cold every night and I can’t even get through!”

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Posted 3 months ago

“18 Dec 2023 So I asked for a replacement in home… So I asked for a replacement in home smart display unit as my old one I had when I signed up with when going back along time now. Had accidentally been damaged.They sent me there new geo one. So plugged it in connected to Internet and it comes up not commissioned. Phoned up numerous times. They says it's not yet compatible with my main gas and electric meter then they Says they need to update it so its compatible on the DCC network grid. I've given up why send new second generation smart meter when you can't even connect to it. They then says don't know how long it will be just use the app. But the app does not always update. So whatever you do I repeat do not get a geo second generation smart meter as there still not sorted the connection issues with them.”

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Posted 3 months ago

“Absolutely useless!”

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Posted 3 months ago

“Terrible company to deal with. They do not return POA documentation that they requested and fail to acknowledge or reply to complaints requesting their return. Avoid and save yourself the hassle there are other energy suppliers who care about their customers”

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Posted 3 months ago

“i tryed to get a new in home Disply and not getting one ordered it like 3 times pass 3 mouths i am not getting anywhere with them i need one to see how much i have on a screen to keep i am on pay as you go with this company for over 5 years”

Helpful Report

Posted 3 months ago

“Every time I try top up, it won’t let me this is twice now it’s happened. I would just love to know what’s going on. Thank you”

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Posted 3 months ago

“bad customer service high prices suppose to be cheaper they charge more now for the 1st 2 kw then a standing charge our energy cost have trebled we have to top every day”

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Posted 3 months ago

“Misleading salesman I had a guy call at my house today and tell me he was here to read the electric meter. I asked about the gas and he said they were not reading those at the moment because of Christmas which I thought was strange. I stupidly let him look at my electric meter which is just behind the door and it became obvious he was not reading it. He then asked who my current supplier was and I said you should have that info on your tablet. He said he didn’t as he was only reading the meter. When I told him my supplier he then started to go into a sales pitch. I stopped him and said I just realised he is Utilita, a supplier. He said yes. I said you have entered my home under false pretences and lied to me. He said I’m not selling anything. I got his name and have reported to Utilita as I feel I was being misled. If I was a little less switched on, and believe me I already feel stupid allowing him to get that far, he could have totally ripped me off. Utilita have still not responded so I will go to the ombudsman and maybe watchdog. A dodgy way to sign up new customers Utilita and this needs stopping right away.”

Helpful Report

Posted 3 months ago

“Rubbish customer service ..took me almost 2 hours on call waiting and had to hang up after all the wait. Also waited for another hour on their chat line and still no response”

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Posted 3 months ago

“A pointless chat service. I asked one simple question and then had to listen to nothing but a thousand questions which led to nowhere. They're honestly useless and shouldn't hold a job.”

Helpful Report

Posted 3 months ago

“This company is a disgrace. We changed supplier on the 1st Dec 2023, we have spent all morning trying to get a refund of over £900. We had a final bill but we are now being told that we need to get our new supplier to send the readings even though they were on their final bill. We keep getting passed from different depts then get cut off. Please AVOID at all costs Still NOT got our refund”

Helpful Report

Posted 3 months ago

“Having just set up my app after my daughter having it I found I was in debt on both gas znd elec after phoning wS told it wS power ups. I have never heard of this but they argued. Cut a long story short after 5 requests for full report of power ups I have rdcieved 3 statements. HVing gone through them I have 17 payments showing on my app that ate not on my statement. There are only 6 powerups showing when they reckon I have had 23.my app shows nothing for Mar Apr may and June but they are on the statement if you add them to what is on the app that's 48 payments but statement only shows 31. They are still telling me there is no problem.”

Helpful Report

Posted 4 months ago

“So I asked for a replacement in home smart display unit as my old one I had when I signed up with when going back along time now. Had accidentally been damaged.They sent me there new geo one. So plugged it in connected to Internet and it comes up not commissioned. Phoned up numerous times. They says it's not yet compatible with my main gas and electric meter then they Says they need to update it so its compatible on the DCC network grid. I've given up why send new second generation smart meter when you can't even connect to it. They then says don't know how long it will be just use the app. But the app does not always update. So whatever you do I repeat do not get a geo second generation smart meter as there still not sorted the connection issues with them”

Helpful Report

Posted 4 months ago

“I left Utilita 28/4/2022 a business account, tried to pay my last bill, when the bill came it ranged from me been owed £28 to me owing them £1200!! During my time with them I once received 28 bills in one day! Had the meter read 6 times in one week on two occasions twice in 2 days. I closed the business and they still won’t close the accounts and are still charging for electricity. I must have had at least 40 phone calls and each time assured it will be sorted….still not! Now received a letter saying it will cut the supply! A new business is in the unit now so this will only affect them. A truly TERRIBLE company!”

Helpful Report

Posted 4 months ago

“Waste of time. Trying to set up direct debit to pay gas and electric for over 4 years without any luck. They're refusing to even sort it. No clue why. They're just so awful.”

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Posted 4 months ago

“Utilita is rubbish as long as I am concerned. It doesn't cared about my interest for 3 whole years i had been with them. Utilita extorted money out of me. I way paying £100 for electricity that does not last up to a week. At a time i called and asked for a proof of address from them and there they made a silly mistake in spelling my name. I called and complained to them about it only for them to send me the same rubbish as before. Throughout the 3 years i was with Utilita was HELL!!! All they cared about was money and nothing more.”

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Posted 4 months ago

“Trustpilot reviews Review of Utilita Your review is pending.Read more Robbie RDBL Guy 6 reviews GB Rated 1 out of 5 stars Absolutely awful experience Absolutely awful experience. I had a cold caller st my front door. Who talked me into signing up. Which I did. I was told I would be switched over and would go live on a pay as you go meter which he agreed was alread installed. A week later I was told I would have to have my meters changed as they was not getting a signal to them. A appointment was made for a engineer to come out. Who never turned up. Of course we done the usual and rang up to be told another appointment would be made. 4 weeks on we get a bill for a late payment fee. ( we never asked to be put on a monthly bill. We wanted to be on pay as you go. So we rand up again and we was told yet another engineer would cone out. He cone out and said the meters was already pay as you go and all they need to do is send a signal down to the meters. We waited a couple of days and rang back up. Where we was treated Absolutely awful. So we decided we had enough and wanted to cancel and go back to our original supplier. They Absolutely refused to cancel the contract. Was very very rude. Of course we tried to fing up and speak to other people but as soon as we mentioned we wanted to cancel the tone changed.. This company uses intrapment to keep you as a customer.”

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Posted 4 months ago

“I can not get through on phone to talk to someone I only want to know why I have not got my warm homes discount sick of this driving me nuts listening to thier recored message for half hour now I'm getting very angry here I am a disabled pensioner and I really can't do this ffs help”

Helpful Report

Posted 4 months ago

Utilita Energy is rated 1.1 based on 579 reviews