I’ve had an absolutely awful experience with Utilita. When I moved into my flat I was on a billing payment, I reached out to them and explained that this was not a good a method for me. They did agree to change this to pay as you go, yet they did not. I was calling up regularly enquiring about this and all advisors would say they ‘understand’ but don’t know why it’s not been changed yet.. I was paying around £60/£70 a month with the bill. I halted payment as I was being passed pillar to post with these people being told the same thing by a different person each time, yet they were not actually changing the meter, just saying that they would with no action. Now, when the day arrived that they actually did change the meter, they put £5,000 debt onto my account! Yes, £5,000 after me being billed at £60/£70 a month originally!! This was around 2 years later, how they arrived at £5,000 I don’t know! I would speak to advisers who would tell me that this would be amended, that there is no way that this could be accurate. As per, they would say with no action. I was under immense stress at this point, being a single parent with a disabled child and working a cleaning job. Then it came to the complaints team. Was fine at first, they would tell me they would help the situation and help put things right. This was a false sense of security, they were not out to help at all. They would call me multiple times a week, different people, asking me, the customer to explained the situation to them and doing nothing with it. There was one particular man who was nothing short of a bully, he would not stop calling me over and over, still not helping the situation. It was like he was out to ‘win’ this case, but all I wanted was fairness. It got to the point I had to stop dealing with them. The stress it was causing me was affecting everything else in my life. Now i’ve been left lumbered with £5,000 debt, I don’t want to be with this company but can’t leave because if I do they will send this debt to a debt company to which I will be liable for. I’ve had time out and now I’m going to fight this, I won’t be treated this way and I won’t be scammed out of this money. I absolutely do not recommend this company, I completely advise against joining them.