Utilita is blocking me from being able to change suppliers, stating I owe money for previous tenants use despite providing evidence. Then refuse to accept a picture of the meter, instead said that an engineer will need to come out to physically check the meter and that can take several weeks to months. Complaints team has completely ignored me and there Moving Home team who’s meant to help in this situation has been incredibly rude, speaking over me, being rhetorical, providing no solution ending the call with no resolve (they just abruptly drop the call multiple times and I have spent hours trying to get hold of them).
2 months ago
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