That shouldn't even be a one star. My partner was dumped onto Utilita, after being abandoned by Toto Energy. We believe the meter is faulty (SMETS 1 Smart Meter). It is a long story which started in 2017. To cut a long story short she is paying on average £10 per day and 30% recovery, on top. There is a disputed debt of nearly £5000. The Ombudsman has sided with Utilita, obviously because they pay them a subscription, therefore, they will never impartial. Being in debt and having a faulty meter (which they will not replace), means she cannot go to another company. Who can she turn to? She is absolutely destitute, she has cancelled all her insurances. She cannot afford to live and as she cannot afford to die. You cannot go to OFGEM as they do not deal directly with customers.