We had trouble getting a Smart Meter installed by other well known Companies at our house so when Utilita installed one quite quickly we were pleased. All seemed to sail along fine for a couple of years and the 'compare prices' always came up with Utilita. To cut a long story short the wiring to the Smart Meter was not connected properly and we had a fire. An investigation was made and it took several months to get Utilita to find out it was the fault of whom they sent to install this meter. We were compensated by £50 which just covered a basic clean up of our 3 bedroom house and nothing more. It took me 6 months to replace items and get our house back to normal. Utilita does not put the customer first. As you can imagine I had to hold myself back in writing this review !