these are a joke the smart meter is robbing me i’m a single mum with 3 kids, 3 bed house and just using everyday items, on the 27th to the 3rd of nov i put 100 in my electric in one day there trying to say i used £10 no way on this earth i’ve contacted them numerous times as this has been happening for over a year and a half and they say there is no way the meter is faulty as it’s a smart meter and there accurate, ive asked for someone to come out and read the meter to be told no as the engineer as soon as he see’s the meter will refuse to do it as it a smart meter and accurate, i put in for winter warmer discount as i have a sister who has learning disability’s so i thought that having someone venerable in the house i would surely get it but noooppe it’s automatically selected so not everyone gets it, ive tried changing company 3 times only to have letters of refusal off utilita one was for owing them 50p i just dunno we’re to turn, WORST company ever