Can't believe how many bad reviews these have. I nave been with them for years and they are the cheapest I have come across. I had a problem with my meter, went into the app and did live chat, had an engineer arranged for a couple of days later, he came, he fixed, he left. I just did a comparison for SCOTTISH POWER. SP want 3 TIMES+ as much from me for the same amount of gas/electric for the year, so £3,500+ for the year, and that's on their cheapest tarrif with a monthly account rather than pre pay! And the reason I checked was because my daughter changed from Utilita to Scottish power and her bill shot up. She nows owes them £400 in 6 weeks and she has also been paying them £120 a month! I'm just waiting for the price hike like all the others have done but so far I have no complaints about Utilita. When there's a problem everyone likes to complain, so thought I would put my positive review online so people can see its not all bad