Only sign up with Utilita if you want.... To wait on the phone for hours to end up frustrated and with no resolution. Smart meters installed by them after months of waiting that don't communicate, meaning you are forced to top up rather than pay by direct debit. Engineers who either don't show at appointed time or, if they do, are not the sharpest tools in box (being kind). An offshore call centre that is more focussed on getting you to do things their way than solving your problem. Dreadful customer service in every way. If you're up for the above, use Utilita. If you want to deal with a company that cares, go elsewhere.