They are taking money from my credit at the rate of twice the usage, example electric used yesterday £2.25 money taken in excess of £5 i have emailed them to ask why? this is happening, no reply as yet, i tried to join the forum to ask if anybody else was experiencing these same issues, request denied by utilita apparently i did not fit the criteria, i have only been a customer for 10+years so whats that all about, i wonder why?that could be to many awkward questions maybe i guess, , this financial discrepency is not a one off i have for months been screen shotting my home page and usage, the financial discrepencies might only be small but boy do they soon mount up.