My 92 year old mother in law switched to this disgrace of a company, yeah the sales hype is good! Nothing but trouble, billing errors, charges for gas and electric not used, meter issues and on and on. Apparently for an entire year she never used or was charged for any gas???? so they set up a catch up plan, right I don't think so. Probably a bad time to switch, but don't trust a single thing they say or do. Nil communication, nil customer service this company needs closing down, now! Oh and if anyone from Utilita reads these comments I will take you to court if necessary ok .. just so there's no misunderstanding.