I'm having awful problems with this energy company me and my daughters have got various illness and was left with no electricity and no heating for 24hour period. For me then to top up by 110 and then 50.00 was taken directly of this and it just doesn't change, some of the guys are un helpful and nasty and the odd one is okay now on top of my meter breaking at the end of the year and to then have my account stopped yet knowing it was thier problem and to then issue me with one letter saying I'm in a huge amount of debt but not bean authorised my meter was fixed.