Terrible customer service. Shocking hold time. Just a poor neglectful company from start to finish and not to mention the ridiculous prices I’ve been paying for a 2 bedroom flat only me and my young daughter live in. Meant to be on the priority service but yet never a priority haha next joke! I would avoid this company at all costs. I’m planning to leave as soon as I can. Currently writing this while being on hold for over 1 hour and that’s me phoning them for a second time because of being hung up on and not sent to the proper department. I’ve had no communications from my gas meter for some time now and can’t see a thing on the app about my gas. they always send someone out to sort it and they tell me nothing can be done. Hate is a strong word for me but I absolutely hate this company. Cannot wait to leave them