How on earth do I talk to someone? Registered an online COT form on 22nd December, should take 5 days it said, took a month to get a letter, then got hit with charges on both electric and gas on my PAYG meter, how? Only just bought the house, never been below 0 on either meter, been making top up guest payments , been going on fine. Now I'm loosing 25% of each top up for a charge that can't be mine? Tried to call, took 44min 11secs to be answered, had to explain the issue 3 times before he understood, tried to transfer me to COT team, get a repeated message telling me to complete and online COT form (which I've done and took 4 times as long to be answered as expected), spent a further 35 mins on hold and had to hang up as I had an appointment. Utterly shameful disgusting service. Please PM me urgently with details of how I speak to someone to get these charges removed ASAP or I'll take the matter to the ombudsman and small claims court to get back my 25% charges which are being removed without my consent.