Awful customer service support. I called utilita in December concerned that my prepayment voucher wasn't going to turn up. Waited an hour and ten minutes to get through to someone. Issue was resolved over the phone but now voucher for January still hasn't arrived. Again long wait to speak to customer service and issue wasn't resolved. I was told to wait for feedback from utillita and was advised this could take up to a week!. Completely incompetent. I don't know what kind of training their staff recieve but I wouldn't trust them to get any thing done. Completely unreliable. I was cut off mid call and had to spend another 40 minutes waiting to get through again. I still don't know when my voucher is going to get here. It's now the last week of January. They could at least give us some idea of when we can expect them. Appalling. Avoid utilita.