Avoid these cowboys at all costs. If you must keep a record of everything. We've just received a debt collection letter from a company Utilita sold a "debt" to in March 2023. The irony is that we spent 2020-2022 disputing the "debt" with a debt advisor from Govan Law Centre and have confirmation from Utilita that the debt ( they never did explain ) as written off and nothing outstanding on the account Exactly 1 year later from Utilita's email we received a letter from debt collectors and a letter from Utilita saying that they tried to contact us to no avail ( we were in constant contact 20-22 as was our representative) we even have emails from Utilita's data protection officer who responded to a subject access request. Energy Ombudsman has been contacted to re-open our complaint and im looking at a GDPR breach too .