If I could give a zero rating I would.We tried three times to top up our electric by phone on each occasion we were told there had been a technical issue and that we had not been charged and to retry. We had enough to last a couple of days so decided to try again the following day, when checking our bank account we discovered that £195 had been taken out by Utilita but we had not received any credit on the meter. Impossible to speak to customerect services. We found ourselves with no electric and £195 out of pocket, we eventually got our money returned to our account after getting ofgem involved. Have nothing to do with these people they should not be allowed to trade. Absolutely disgusting.