Why can't i give a zero (or minus) rating? I switched to Utilita in March 2023 and have had nothing but problems. I received my top up cards with a letter saying that they can be used straight away but they didn't. I rang and was told to wait a few days while the meters were being switched over to pre payment, i rang again and again (sometimes waiting for over a hour before actually getting through to a advisor) every time being given a different answer as to when my cards would be activated. Eventually after 4 months they decided that the meters needed to be changed. During this 4 month period i received a SMS informing me that i had a unpaid bill so i rang them up on 17/07/23 and requested a bill by post so that i could pay at the Post office, and was told that they would send one. It's now 14/08/23 (4 weeks later) and I'm still waiting for the bill, but i have received a letter saying that they have charged me £30 because I've not paid the outstanding bill!!! Tried to ring them up today and hung up after a hour waiting for them to answer. I really really wish that i hadn't made the switch