I used to work here, after being fired for no reason. On the first day was told "energy is not a human right" with a shrug, which was the company admitting to that fact people were not being served but didn't care. I worked in IT. Their database was in shambles. They had no idea whether people had paid off their debt or not so they just kept charging them. It was a clown show, there was one case where a customer had no electricity but was paying for next door neighbours energy due to metre mismanagement. The company just kept taking their money anyway, leaving them in the dark literally and emotionally. Unreal. They know what their doing (overcharging), they just don't care. They won't refund you, that's their business model, very similar to pensions these days.