Having just set up my app after my daughter having it I found I was in debt on both gas znd elec after phoning wS told it wS power ups. I have never heard of this but they argued. Cut a long story short after 5 requests for full report of power ups I have rdcieved 3 statements. HVing gone through them I have 17 payments showing on my app that ate not on my statement. There are only 6 powerups showing when they reckon I have had 23.my app shows nothing for Mar Apr may and June but they are on the statement if you add them to what is on the app that's 48 payments but statement only shows 31. They are still telling me there is no problem.