Where do I start with this company, I have had nothing but problems with utilita from the smart meter not working to customer support it's all horrendous! Was on the phone for a emergency they had Me on hold for one hour they processed to answer and hang up on me! Leaving a pregnant woman in a freezing cold house with no gas or electric on! The prices they charge for electricity and gas is ludicrous, do not be fooled by the "no standing charge" as they charge up to 2x the price of there competitors. Stay well away from this company avoid at all costs. I will be switching providers as this is not the first time this has happened.