Dealt with this company only for a few days, as I purchased a property and they were the previous supplier. Everything about the experience dealing with these people was a nightmare from beginning to end. Multiple hour phone calls only to be left ignored when answered or immediately hung up on without saying a word. The online help has an average of 60 minutes hold to speak to a human. They will just guide you to call the help line. It's one big horrible circle with this company, very glad when I did manage to switch! Please stay clear from this company unless you utterly have to being a tennant. Good luck!