One of the few advantages of being old is that you have a good idea what to expect but my experience with Utility Warehouse plumbed a new depth of hopelessness. I tried and failed to change to them for phone and broadband. As briefly as I can; visits by five engineers, four without warning, resulted in a filthy carpet but no connection. One of them cut off our Virgin line which UT refused to reconnect. They didn't reply to emails but sent four in November telling me than the connection would be made in October! Two letters to the chief exec and a threat to complain to Ofcom resulted in two letters of apology and the return of the money I paid to repair the damaged line. My advice is to avoid at all costs.