Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.45

1.5 Rating 433 Reviews

11 %

of reviewers recommend Utility Warehouse

Company Reviews

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Metrics

1.5

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Utility Warehouse 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

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“Scam company . Over charged. At my wits end with them. They make life impossible! and it wouldnt surprise me if someone ended up committing suicide over this company, its mistakes and over charges and lack of customer care . Satans warehouse more like.”

Helpful Report

Posted 3 days ago

“Dreadful company to deal with, do not listen, only want to sell services you do not need. Buyer beware”

Helpful Report

Posted 1 week ago

“Dreadful experience. Property empty as selling sending in monthly photos of meters but totally ignored. Estimated meter readings far higher than actual. Accepted verbal readings on selling day but have entered far higher elec reading but correct gas reading. Trying to recoup money and ensure contract ended. Have requested managers call back.”

Helpful Report

Posted 1 week ago

“My wife swapped everything over to these supermarket scammers, They promised the world including TV although we discovered they don't provide that service and now two months after canceling they cancelled our origional supply that we had reconnected to.Kids no Internet or tv for two days due to having to return to Virgin.Stay away”

Helpful Report

Posted 1 week ago

“Been with them for 3 years- they have messed up at least once per year with mis quoting rates, messing up on house insurance. Would switch to Octopus but now UW have EV charging tariff. Not that they communicated just found out on an EV forum. 0ne month in and they send me an e-mail due to their mistake I will be overcharged this month.”

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Posted 2 weeks ago

“Bad service you utility warehouse you do not care about people with special needs”

Helpful Report

Posted 3 weeks ago

“Over charged by 1000's . Mistakes, its hurrendous.”

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Posted 3 weeks ago

“Utility Warehouse is a scam company, only only overcharge and also threatening me if I switch to another provider, how terrible.”

Helpful Report

Posted 3 weeks ago

“A company that overcharges, if you do not check your bills. Left this company would not trust this company!!”

Helpful Report

Posted 4 weeks ago

“My partner and I lost $313,990 Btc to a fake cryptocurrency investment platform A few months Ago, We had made an investment with an online broker who pretended to work with an investment Firm that helped traders and he literally promised huge profits who at the end scammed us and wasn't even responding to our messages. This really hit us hard to a point my husband had suicidal thoughts. Fortunately for us,an old family friend who previously worked with my husband referred us to TheresachinRecovery INC an Inc operative recovery experts. They checked on our case and assured us that our funds were recoverable.Their services and responses were professional and satisfying. They were able to recover all our lost funds and we really appreciated them and forever greatful to their service. Incase you need their services, Email them : t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 ”

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Posted 4 weeks ago

“Absolutey terrible my fornite does not function my life rervolves around this i need fortnite on 0 packet loss. Kyle "Mongraal" Jackson”

Helpful Report

Posted 1 month ago

“I live in a very small one up one down house. The full fibre Internet at £40 pounds or so a month is unusable in many parts of the house. Their solution? Pay more and we'll send you some devices to put around the place to make it better. It's a tiny house, for God's sake. With my previous provider, I had no problems. Add to that the non-stop junk mail and messages and I wish I'd never heard of them.”

Helpful Report

Posted 1 month ago

“Fuckers put us in debt again despite the fact that e fought long and hard with the ombudsman to clear the original “debt” that came out of nowhere. Avoid these shylocks”

Helpful Report

Posted 1 month ago

“Called my mother about switching suppliers she declined but they are still sending letters about problems switching over and they’ve switched someone else by mistake what a joke Total scammers”

Helpful Report

Posted 1 month ago

“Very difficult to get to speak to a real person. If you phone and are kept waiting they keep interrupting to say that you might find the answer on the website but the website is wholly inadequate and doesn't cater for all eventualities. If you message the company, the staff really don't seem to understand the contents of the message.”

Helpful Report

Posted 1 month ago

“Terrible company worst customer service. Kept chasing me for payments I did not owe after I left a rental property. Do not use them.”

Helpful Report

Posted 1 month ago

“I was with UW for around a year and a half. My account built up a deficit of £1800, which I was never warned of, nor had they suggested I increase my direct debit amount. I rang them about 5 times for information and every single person I spoke to genuinely had no idea what they were talking about. I was told 3 different prices by 3 clueless staff members. It really feels as though the company has been set up and is run by a group of high school students who don’t know their left from their right. Would not recommend, sadly the company doesn’t train their staff properly and has absolutely no customer comms.”

Helpful Report

Posted 1 month ago

“Moved in to a new electric only flat with a Smart meter sent me aletter welcoming me to my new property 17 days later sent a going to cut me off notice needless to say switched immefiately bunch of Cowboys.”

Helpful Report

Posted 1 month ago

“Awful customer service. I've never heard anyone so arsey on a phone call! Considering the phone call was about staying with UW whilst moving home you think they would have been a bit more polite. We then went on to EDF energy who were lovely and so helpful. UW seriously need to take note.”

Helpful Report

Posted 1 month ago

“Absolute scam. You get suckered in to adding other services that you don’t want or need in order to get the lower rates. Then you find out you are stuck in these contracts and have huge penalties if you leave. I had to move to a location that they can’t provide the services and now I’m paying £506 just to close my account. STAY AWAY FROM UW!!!”

Helpful Report

Posted 1 month ago

Utility Warehouse is rated 1.5 based on 433 reviews