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Utility Warehouse Reviews

1.5 Rating 448 Reviews
11 %
of reviewers recommend Utility Warehouse
1.5
Based on 448 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
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Utility Warehouse 1 star review on 18th April 2024
Anonymous
Utility Warehouse 5 star review on 13th January 2024
Mandy
Utility Warehouse 1 star review on 5th December 2023
Courtney Fisher
Utility Warehouse 1 star review on 5th December 2023
Courtney Fisher
Utility Warehouse 1 star review on 5th December 2023
Courtney Fisher
Utility Warehouse 1 star review on 5th December 2023
Courtney Fisher
Utility Warehouse 1 star review on 5th December 2023
Courtney Fisher
34
Anonymous
Anonymous  // 01/01/2019
I signed up with Utility Warehouse just before the energy price cat effective 01 January 2025. Firstly the unit rates for gas and electricity are excellent, and the standing charges c. 20% lower than my previous provider. My broadband despite an engineer shoddy workmanship was sorted just after Christmas and is working well and with my mobile and broadband I'm saving c. 400 pounds per year just on mobile and broadband. That's the positives. Their billing is atrocious. My transferred meter readings for electricity were wrong when they issued their first bill, and although UW were very responsive to my query confirming they will suspend my direct debit payment for the first bill, they still messed up the correcting bill. Being an accountant used to billing and contract compliance this kind of thing is right in my wheel house and I won't let UW get away with it. They are regulated by OFGEM and FCA and they have a legal duty of care to their customers. If anyone reading this has cause to speak to UW about any issues regarding erroneous billing, when you get through, tell the representative that you want to record the call (even if you aren't) and ask them if they are happy to continue. (They are unlikely to refuse after all as you are a customer and will record their call with you if they had to contact you).
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Posted 1 day ago
They switched me from edf within a day totally ignoring the so called 14 day cooling off period which is everyone has a right to change their mind and cancel.
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Posted 4 days ago
awful company if there is a problem to sort out. Month and months of back and forth just trying to get them to listen to me that there was a problem with my meter. Eventually when they realised there was a problem its been a whole nightmare getting it fixed and trying to get reimburse for overpaid electric for years! They fobbed me off with a 'goodwill gesture' not even close to anything like what I am due. Down to my health and anxiety issues I have had to accept this as I cannot spend another year back and forth trying to get this resolved. Awful company I would never ever recommend to anyone.
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Posted 4 days ago
I regret ever switching to Utility Warehouse. From day one, this company has been nothing but unprofessional, misleading, and completely unwilling to help. They made false promises when we transferred our SIMs, guaranteeing they would cover the early termination fee for an existing contract—a promise they have since refused to honour. Despite multiple calls, emails, and even submitting the exact proof they requested, they keep rejecting valid evidence and pushing me in circles. Every interaction has been stressful, frustrating, and a complete waste of time. heir bills are inconsistent, and the fees they initially promised have never matched what I was actually charged.This company has given me zero trust in their services. They clearly have no interest in helping customers—only in taking their money and dodging accountability.
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Posted 1 week ago
Terrible company. I have just received my bill after a two days trip to Marrakesh that cost me £360 plus VAT roaming charges. I understood that data roaming can be expensive outside of Europe before travelling so I only turned on data roaming for Google maps for a minute to be able to find my hotel. When I told them what happened they refused to lower the charges. This is daytime robbery. I am now cancelling my contract with them never to return.
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Posted 1 week ago
I have been charged more than double what my meter reading was, I asked if the smart meters don't count and haven't really been attended to properly, I can't afford to pay what utility warehouse has charged me and the worst thing is I was charged before I put my heating on just before winter 😭😭😭
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Posted 1 week ago
Very bad experience. Awful customer service, worst company overall.
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Posted 2 weeks ago
I am writing to share my reasons for leaving UW, along with some constructive feedback regarding my recent experience. Firstly, I have become increasingly frustrated with the persistent harassment via texts, phone calls, and emails encouraging me to install a smart meter. The frequency of these messages has been overwhelming and intrusive. Secondly, I have sometimes struggled to understand the representatives I speak with, presumably due to them being based abroad. Clear communication is important to me, and this has been a consistent challenge. Finally, I find the hold music while waiting to be connected particularly unpleasant, which only adds to the frustration during lengthy wait times. That said, I would like to commend Richard Purnell, based in South Wales, ref. no 0593824 for his exceptional service during our recent conversation. He was helpful, knowledgeable, and understanding, leaving me with a positive impression. Speaking with Richard made me feel slightly guilty for leaving UW, as he exemplifies the kind of customer service that fosters loyalty and satisfaction. I hope this feedback is helpful, both in addressing the concerns I’ve mentioned and in recognising the excellent work of team members like Richard. Thank you for taking the time to read my comments. Date of experience: 24 January 2025
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Posted 3 weeks ago
Avoid! The worst company
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Posted 3 weeks ago
Bad from start ,my partner got a fishing phone call who got her to change supplier (82 years old) I rang and cancelled it the next day they were charging her for a mobile contract which she has never had a mobile ,and energy,she has no gas to her house , they said they would cancel the contract but she receives a bill for £31 every month even through I keep ringing them to explain she was only with them for one day,how can I stop the bills as it is making her I’ll ,thank you
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Posted 1 month ago
I joined UW after my friend started working for them. He introduced me and tricked me into joining basically. In the end after 12 months It cost me way more than what it would have if I’d have stayed with the company’s I was already with and using. There was numerous confusions of the cost of internet that I was receiving. From day one the signal was shocking so I rang UW several times to explain that since having UW broadband my signal strength had weakened severely but all I got back from them was ‘we’ve made some changes so give it a couple days to see if it gets any better’ which I did on several occasions. (I’ve given up now and got a bit bored of telling them the same thing over and over so I’m just waiting for my contract to run out in May and I will return to my previous provider. The cash back cards I received would not work so I had them returned as I think they’re more hassle than theyre worth. I do go shopping but the shops giving the best cash back I would never use so they seemed pointless, or to the point you’d be spending lots of money unnecessarily just to knock a couple pennies of your monthly bill. I kept being told to pass the word around to get more people involved with UW straight away after joining them before even getting any experience with company as I would get £50 off my bill. No one was interested and I’m so glad that no one joined up due to my asking as I’d be pretty embarrassed now. All in all i have been disappointed with UW. I would never return. The 1.5 star rating on here says it all!!
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Posted 1 month ago
Customer for 10 years. Bundle with cashback and amazing discounts No company is perfect. This is just better than others.
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Posted 1 month ago
A terrible expierence from this company. A scandle in the making
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Posted 1 month ago
Good energy price and great Cashback card
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Posted 1 month ago
Worst energy supplier ever
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Posted 1 month ago
This company needs closing down. Not only does it not act within law but it likes to bypass when it’s acted out of law. This company sent Haste to my property cut off my gas since 8th October which wasn’t even addressed to myself, and think they can dismiss my statement of truth. Not only will be statement be witnessed by notary. Court proceedings will start. I am going to push for commercial lien on this company and most probably will be instructing court bailiff to recover what they owe me as they are now debtor. Don’t let this company (friction) bully you. Take action as no one above law. See them in court. Actions taken on said day was for another person and not me. My children are born with illness. This company think I will let this pass. Never!!!
Utility Warehouse 1 star review on 15th December 2024
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Posted 2 months ago
Would give no stars if possible, Avoid at all costs. There a pain to deal with, overcharge you on gas and electrics and disobey the ombudsmans ruling, bunch of criminals.
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Posted 2 months ago
Scam company . Over charged. At my wits end with them. They make life impossible! and it wouldnt surprise me if someone ended up committing suicide over this company, its mistakes and over charges and lack of customer care . Satans warehouse more like.
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Posted 2 months ago
Dreadful company to deal with, do not listen, only want to sell services you do not need. Buyer beware
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Posted 2 months ago
Dreadful experience. Property empty as selling sending in monthly photos of meters but totally ignored. Estimated meter readings far higher than actual. Accepted verbal readings on selling day but have entered far higher elec reading but correct gas reading. Trying to recoup money and ensure contract ended. Have requested managers call back.
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Posted 2 months ago
Utility Warehouse is rated 1.5 based on 448 reviews