Where do I start. I have now lost the will to live. I have a landline that doesn't work, 2 mobiles with no reception and a wifi that keeps dropping. 2 missed appointments by Openreach, followed by lies and excuses. Hours spent trying to speak to someone at UW that knows what they are talking about. Today I waited 20 to be put through only to be told it was the wrong department, then waited another 15 mins to be put through to another person who told me it was the wrong department again and then another 15 min wait to then get cut off before I get to speak to someone else in the wrong department.. I then get a call from someone ringing to find out what happened with the engineer. The non existent engineer who failed to turn up. I have been with UW for 22 yrs. When everything works it's fine, but when it doesn't it is a complete disaster. I am also waiting for Full fibre to be installed and that has turned into a saga as well. So far I have lost 2 days pay plus many hours hanging on the line waiting to speak to a poorly trained person who doesn't have a clue what is going on. The best one was when I asked to speak to a Manager who told me he got paid less than £35 a day, becoz he is in South Africa...lolol I would NEVER recommend this awful company. They claim to care about their customers but they couldn't give a toss.