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Utility Warehouse Reviews

1.4 Rating 524 Reviews
10 %
of reviewers recommend Utility Warehouse
1.4
Based on 524 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
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Utility Warehouse 1 star review on 17th September 2025
Joann S. Williams
Utility Warehouse 1 star review on 14th March 2025
Anonymous
Utility Warehouse 1 star review on 14th March 2025
Anonymous
Utility Warehouse 1 star review on 14th March 2025
Anonymous
Utility Warehouse 1 star review on 14th March 2025
Anonymous
Utility Warehouse 1 star review on 15th December 2024
Dionne
Utility Warehouse 1 star review on 24th September 2024
Leyens Paul
46
Anonymous
Anonymous  // 01/01/2019
Bad service
Helpful Report
Posted 1 month ago
UW have been consistently awkward in my efforts to resolve and overbilling scenario on my elderly and disabled Mother's bill. She's in and out of Hospital and we're having to sell her property to fund onward care. UW have not managed to prove the liability they claim, due to the fact it was already paid to Octopus Energy for that period. She's now being threatened with debt collection activity for money she clearly doesn't owe. This is an utter disgrace. Therefore, I'm afraid, I must report far below acceptable treatment in this matter and thusly, significant dissatisfaction with UW's service, of which she had been a customer for some years. Not to mention a Smart Meter was fitted without her knowledge or consent. Very difficult to get hold of anyone to sort any problems out. Standard automated emails, broken processes, useless chatbot, and don't answer the 'phone. An absolute shower.
Helpful Report
Posted 1 month ago
All thanks to your firm
Helpful Report
Posted 1 month ago
Avoid UW at all costs. I have rang them more than multiple times saying the same thing over and over to cancel the previous account there were to begin with because I am with a different company provider, they told me on the phone the account is now closed and yet still to this day months later I am still receiving bills telling me iv fallen behind on the payments. This company has continued to ignore my simple instructions of telling them to close the account permanently as I do not want them as a provider at all. I have repeatedly told them I am not owing any money to the company because Iv told you time and time again to close the account in which they said it is but clearly they will happily still bill households for money and ignore what people tell them on the phone while being rude to you as well.
Helpful Report
Posted 1 month ago
Phoned today to query a number of billing items. Was on the phone ages and kept being passed to different staff for separate items. Staff were in very noisy call centres making communication difficult. The 4th advisor asked me to hold on for a brief period while she sought the answer; after 35 mins I was cutoff. Redialled and had to keep repeating myself to 5th advisor who then kept repeating same answer which meant she did not comprehend the query. Requested yet another escalation merely to seek someone who could understand. Very frustrating and poor service. Only staff no 1 dealt with the first query well and efficiently, after that all went downhill.
Helpful Report
Posted 2 months ago
I've been with utility warehouse for over 17 years as a 4 bundle customer, recently moved house but only needing electricity the bills they are sending me are shocking over £200 per month for a 2 bed cottage, no smart meter no budget account, months later finally sorted ,I shall be switching ASAP, customer service 17 years ago phone answered within 13 secs ,today 1 hour if your lucky and don't lose the will to live waiting then asked loads of security questions even though you have been told that they recognise you from your phone number. Their gas and electricity are cheaper yes but Internet, phone line and mobile are more expensive than elsewhere. My advice is shop around and buy everything separately
Helpful Report
Posted 2 months ago
Utility warehouse has the most awful customer service.. You will be bounced around like a ball, none of their representatives know what they are talking about. They will keep you on hold for more than an hour just for querying a bill.
Helpful Report
Posted 2 months ago
Total rip off not informing our contract had finished. Avoid at all costs. Lots of other suppliers far better.
Helpful Report
Posted 2 months ago
Shockingly bad. Average electric bill for 2 bed home in UK is £110 a month. UW began with a speculation of £160 a month then 6 months later claimed they should have been charging £475 a month! Apparently we now owe them thousands. This company are scammers who exploited vulnerable people. Avoid at all cost.
Helpful Report
Posted 2 months ago
They are great until you have an issue. Once you have an issue they are completely and utterly incompetent. You cannot speak to anyone who can help. My gas meter has been broken for 6 months and I’ve now had to report them to the ombudsman. If I could rate zero stars I would. I have called them maybe 20 times and the issue with my meter has not been resolved and they won’t commit to a date for fixing it
Helpful Report
Posted 2 months ago
Appalling customer service. Even with smart meter they couldn't get the bills correct. Increased my bill without forewarning in the first instance. Then when I decided to leave, suddenly I was slapped with a £540 bill due to reconciliation differences which hadn't been there during my time as a customer. Inept doesn't begin to describe it. Avoid avoid avoid
Helpful Report
Posted 2 months ago
Sold a new fibre connection but it’s never actually worked. After 3 months of calls for progress finally found it’s not possible to have fibre. I have made lots of calls and got different variation of progress. They promise to call with updates but never call back. Appalling customer service.
Helpful Report
Posted 2 months ago
Who gave you authorization to take money from my bank account? I will report you to Citizen Advice.
Helpful Report
Posted 2 months ago
Certainly! Here’s a reworded version of your email: My elderly neighbours were recently switched to Utility Warehouse under false pretences by one of their “consultants” who cold-called them, claiming that Utility Warehouse had taken over from Octopus Energy. Unfortunately, my neighbour believed this misleading information, provided his details, and was promptly transferred to Utility Warehouse. Soon after, he received an email from Octopus stating, “Sorry to see you leave,” which understandably caused him and his wife a great deal of distress, as they had no intention of leaving their current energy supplier. The couple, aged 91 and 88, have spent several days worrying that they may have been victims of a scam. It is well known that some of these sales consultants use deceptive tactics to convince vulnerable people to switch providers, simply to earn their commissions. Utility Warehouse should hold these individuals accountable and impose penalties when such unethical behaviour is uncovered. ---
Helpful Report
Posted 2 months ago
After my withdrawal request was denied, I was unable to access my trading account. In addition to being quite frustrated, I was worried that I would lose my investment in this circumstance. Similar account issues are encountered by many investors, which can cause them to lose faith in trading platforms. However, after I contacted them C O V S E C L T D effectively assisted me in getting all of my cash back.
Helpful Report
Posted 2 months ago
Here's a clear and professional review you can use for UW (Utility Warehouse): --- Review for UW (Utility Warehouse): Very disappointed with the service. The broadband has not been working properly — frequent disconnections and slow speed, making it difficult to work or stream. To make matters worse, the customer service experience was extremely poor. The representatives were rude and unhelpful, and they asked questions in a way that felt more like I was being accused of something rather than supported as a customer. I expected better and will be reconsidering my options if this continues. Waiting for 18 months to finish to get rid of it.
Helpful Report
Posted 2 months ago
Useless company, started off great with a £90 reduction in my bill from competitors, ended up that this was some mistake and then upped my bill over £400 more than competitors. Continued trying to charge after I moved and is still trying to chase me for amounts that they added after I left. Shocking please avoid
Helpful Report
Posted 2 months ago
I want to sincerely thank Unique Recovery Firm for their incredible support in helping me recover my lost funds. After being scammed, I felt hopeless and confused, not knowing who to trust. But Unique Recovery Firm stepped in with professionalism, transparency, and genuine care. Their expert team guided me through every step and, within a short time, they successfully recovered all my funds. Their work is not only effective but also comforting during such a difficult time. I am forever grateful for their honesty, speed, and dedication. Unique Recovery Firm truly changed my story for the better. Thank you!
Utility Warehouse 1 star review on 23rd June 2025
Helpful Report
Posted 2 months ago
I didn't realise that there was a company that could put all the bills in one place. UW has been great and has not only saved me time but also a lot of money. In addition, I get cashback on all my spending. Last month, my cashback was £29.01, and the month before, it was £50.53. This amount is deducted from your bill. A lovely lady called Donna sorted this out for us and without hassle too.
Helpful Report
Posted 2 months ago
awful company tired to bill £366 for switching to British gas
Helpful Report
Posted 3 months ago
Utility Warehouse is rated 1.4 based on 524 reviews