We purchased a house in January this year and switched suppliers to Utility Warehouse for our gas, electric and broadband.
The house is uninhabitable and is undergoing renovation work, we had the gas supply locked off immediately as the old central heating was removed, therfor cannot supply a meter reading,we are being charged monthly and have never used any gas.
Despite numerous conversations explaining this situation, UW are very unsympathetic and all they are interested in is trying to force us to have smart meters installed.
Diabolical service.
4 months ago
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