They’ve been overcharging me massively for months on estimated readings (even though I have a smart meter). I’ve sent in readings and these have been ignored ‘because it wasn’t in the expected range’. I’ve been told that I need to attach photos to my account (and there is no way on the website to do this) and this ‘should’ mean it’s automatically dealt with in the next bill. They closed my complaint without resolving the issue and will take payment later this month for electricity I haven’t used, without refunding me for the massive overpayment already made. Absolute joke of a company. Wont be using them again and will be pursuing a complaint with the ombudsman as soon as the necessary time has elapsed.