Despite UW being told on very many occasions that my gas meter screen is blank they have asked me to contact Calisen to arrange for one of their agents to come and read the meter. In a conversation with UW, which lasted over an hour, I sent images and a video of the blank meter. UW said I would be advised within 10 days of when the meter would be replaced. Calisen have had no instructions to replace the meter. UW constantly send out communications that they haven’t received meter readings and I constantly tell them the screen is blank. I have emailed UW CEO but not received any communication from his department. Not impressed at all.