They took over from Origin Broadband, hardly a class act but they were ok as longs as nothing changed on ones account. UW had several problems with setting up my install. I give them a pass on that as it wasa. new fibre installation. The big problem is when I got my first bill. I got my bill for 2 months plus an extra DD of £32 taken from my account. When I called them and was eventually able to speak to someone, they had no record of this amount, yet it was take. I had to screen print my bank statement and send it off to prove it. Hopefully that will be credited back. It does not fill me with confidence though. On a positive note, individual customer agents are pleasant and try their best but overall the company has not been great so far.